Luxury’s Nail & Spa in Kansas City, MO

Was very disappointment in my nails they felt very rushed and if you don’t ask for a clean file or buffer they will just use the same ones on everyone.. didn’t feel very sanitary. My nails look rushed and sloppy my shape is very crooked.. overall not impressed and this is them being “fixed” from them after stating I wasn’t happy about them. Update 3 days later and now they are all chipping.

They were amazing!! The guy that did my nails was awesome! He took his time to make sure they were absolutely perfect! I’m definitely coming back.

I will keep editing my responses. Your replies to everyone with a concern is a snarky belittling comment. You can’t keep trying to cover up bad service by getting smart & being unprofessional it will never help your business yall need to learn to take accountability for once! Sunday right before Christmas was my last straw with Kelly! I was early for our appointment I was her first appointment and she was over 30 mins late, her co workers were looking at me whispering where is Kelly in their language while glancing at me every now and then. Finally, Kelly shows up. Barely apologizes doesn’t offer me a drink per usual, barely looks at the nail design I wanted. She seemed off and not in the best spirit when she arrived. BUT one thing she didn’t miss was to ask if my hair was real and get up and look at my scalp and said you did it well today…. Excuse me backhanded compliments will NEVER be a true compliment! She began looking at my nails. One of my nails cracked down to the nail bed so I showed her. I told her to be careful she starts lifting up my cracked nail until I yelped out in pain! No sorry. Just, “Oh I thought that was fake nail.” Mind you 4 days before this appointment I came into get the acrylic soaked off my nails. So she knew I had no more overlay on as she made sure the tech who soaked my nails earlier in the week was careful with my nails because I get arcylic overlay over my natural length. She then starts rush painting my nails not trying to get my design at all. Like I had clearly stated after two years the service declined GREATLY. and i was tired of the racial jabs from KELLY every visit. I made many of my nail designs SUPER simple because Kelly always told me what she couldn’t do. So if getting 2 different colors and a sparkly nail is super crazy of a style then sadly yall really need to step your talent and skills up. I’m use to actual art being painted on my nails not only with different nail colors but gems and jewelry. No matter how simple my design i tipped her $15-$20 every visit. And a $50 tip for my bday nails because she did them as i asked. 👏👏 Kelly was always shocked and wanted to give some of her tip back I never would let her i always told her that is for you dear. So don’t make it out as if I’m not a decent human. But when you pay more attention to my hair which is not what you’re paid for and I come to you to get my NAILS done how I want them!! I expect nothing less than what i want. No matter how simple or complicated the design ILL ALWAYS HAVE THE TOTAL SERVICE FEE PLUS THE 32-35% TIP WITHOUT FAIL. I want my nails done right and you need to pay attention to the design as that’s what you’re getting paid for. Bottom line my last appt was HORRIBLE. Kelly was OVER 30 mins late, unacommodating, saying racial comments (when someone likes your hair they will say it and i know Kelly can say it,if she wanted to compliment me she would have but she DIDNT! She wanted to make sure my hair was real & disrespetfully kept asking like i was lying!) You can’t spin that for her but sure be my guest to try and spin it again!! I definitely found a new place and been referring people there. They could tell I had been hurt by my last nail tech due to me watching super closely, being tense and stiff. They took time to calm and reassure me that they would not hurt me and they didn’t lie at all. My nails were beautifully done with no pain and they listened to my concerns about my nails. The attention to detail on MY NAILS was refreshing. Seeing them take out new tools to use on me was nice especially compared to how Luxury nails reuses the same tools on everyone. Only clean their tools off with alcohol between each client. I have been there for morning, afternoon, & I’ve been the last client. I’ve NEVER seen any tool of theirs properly deep cleaned. They clean off their station, sweep, and wipe all tools down with alcohol and put them up. I guess the illusion of being so upscale is suppose to distract from yall cutting corners. Reply again but this time use professionalism & true facts.

Thanks again Luxury! I always leave feeling well groomed and pretty! Thats not easy at 70! You are wonderful

I purchased a $58 package (#2). I wanted a basic manicure and a gel pedicure. I was fully aware that there may be an additional fee for gel. I was charged $90 without tip. I find it incredibly predatory to charge a person based on how much they think they can get. This ruined the entire experience which had been good. See picture for what I received for $90. I won’t be back and if you go- you better make it known what you are willing to pay. Apparently it’s negotiable.