Lena Nails Spa in Minneapolis, MN

I visited Lena nail salon to have my nails done, but my experience was far from satisfactory. Despite showing Tony or Jimmy(unsure of his name) a picture of the specific gel mani with dip powder I wanted, the result he gave me was completely different. Another salon had to fix his botched job, as shown in the third picture. When I expressed my disappointment to Tony and discussed the issue with him, he responded with extreme rudeness and unprofessionalism, even going so far as to say “F*** you.” I urge others not to waste their money or time at this establishment. I have never encountered such horrible behavior from a nail salon.

I got a manicure at Lena today as a walk-in and they did a great job. My friend got a pedicure and it also looked great. The salon area has a lot of items around on tables and such, but they are organized and professional. The guy who did my nails free-handed a design based on a photo I showed him and it turned out great. Thanks!

These pictures are from right after I got them done within under an hour after they finished. I went here once before for gel nails and they were good but the staff wasn’t great. This time I asked for almond shaped nails and got little stubby cat claw type nails that weren’t even close to my cuticle. Not to mention I was the only person in there during the 2 hours I was there so she didn’t need to rush or anything. 3 hours later I went and asked for them removed but they said it would hurt so soon after so I got them reshaped and they agreed that it was not the correct shape. I will never ever go here again

After recently moving to the area, I was looking for a new place to get my nails done as I had for the past 5+ years. This place was close and had seemingly good reviews so I decided to check it out, but I truly wish I would have driven the extra 30 minutes to my old salon.

I went in with gel x extensions on with gel dip/powder, asking for a color change (I had bright orange on my nails, and now wanted light purple). The man doing my nails was clearly rushed as soon as I walked in, and gave me very limited polish options. He insisted that I pick a color dark enough to go over my orange, but at the time I didn’t quite understand what he meant by that. He quickly did my manicure, and I’m not kidding- didn’t even remove my orange polish. He layered purple gel polish over the lightly buffed orange and that was it. You could see the orange underneath my nails, and even on top of some of them. The customer next to me even asked “They’re painting over your old color? I’ve never seen that.” to which I agreed, and both nearby workers ignored us. The worst part was how thick and unnatural they looked. My hands were filthy from the UV light machine, and the underneath of my nails was a disaster. There was also polish all over my fingers, and with the price it left me wanting to cry. II had a pedicure immediately after with a woman, who did a wonderful job. My toes came out great and it was very relaxing. I decided to show her my nails, and she immediately confirmed that they weren’t done properly and offered to fix them. I was relieved! But it didn’t last long.

She at first cleaned the underneath of my nails, and then asked if I was happy. I said no, and explained that I expected the orange polish to be taken off and for my nails to be thinner. She then took off the top purple layer and asked if it was thin enough. At that point I asked for the polish to be completely removed, and to not be charged for the manicure. She then insisted on completely fixing my nails, which I let her do. After having my nails completely removed with the use of another fake nail (painful and unhealthy), she put acrylic and gel polish on my nails. I had come in wanting a gel powder/dip fill, and I was now leaving with something I never even put on my nails before. I will now have to pay extra in the future to have it removed, and restart this entire process.

After finishing, she then informed me that due to her extra work I was now being up-charged $30! $103 total for a decent pedicure and an hour wasted on nails they messed up themselves.I complained and she gave me a $5 discount. At that point I just wanted to go home. If the first man hadn’t rushed so much, I would be extremely upset over how much longer this process could have taken.

I went to get my nails fixed cause they messed up before. So I thought ok ill give them a chance to fix the mistake they made and it was the worst decision I made. My nails are lumpy, thick in some spots, nails are not even close to being the same shape and the man doing my nails seemed rushed and unconcerned with giving me half way decent nails!!! If I could give negative stars I would, DO NOT GO THERE!!