Fantastic Sams Cut & Color Reviews, Prices, Services, Photos

I made an appointment. Arrived 5 minutes before my appointment and I was not greeted by any of the staff on site. When I inquired about my appointment I was basically asked to leave because I had made my appointment online and only with 8 hrs notice. The stylist told me she was busy with a color job and could not help me because it was going to take her 1 hr to finish, she had just started from the way the customer looked. So my appointment was useless. This is beyond unprofessional a waste to everybody’s time.
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In reply to the Owner’s comments:
So what I am hearing is that your corporate scheduling system is faulty and your stylist has a great track record. Well, that may very well be the case, However, still stands that your stylist did not check her schedule all day until 3pm when I was in front of her to see if she was double booked, by what I assume your staff was already aware, a faulty system. A system that I have a feeling works well for the other 800+ salons in US. And even when she realized that she was double booked ( I want to assume that and not that she just took a client with a higher price tag) she made no attempt to remediate the error but let me know that even if I waited it was going to take her 1hr to help me. Dear owner, you lost me as a client but more important, perhaps your comments would have served you better if they were directed to other potential clients who read the reviews. If you would have had that in mind, you would realized that the most important thing you could have done by replying to my review was to sincere extend your apologies and promise other potential clients better service. But all I read in your reply were excuses and defending your staff. That is not good customer service, I have no idea what is. Good luck.

Laura was a fantastic person who worked in helping me achieve the look I was going for. The hair was styled in a way that it showed my colors. Thank you for being a miracle worker!! 💪

Laura was super paitent & took her time with making sure my hair turn out perfect even tho it was getting close to closing time. Had an amazing experience, will definitely be back!

Don’t come here if you’re a woman. I’ve been here twice but I haven’t gone in the past year because that’s how long it took to grow out my hair after a horrible hair cut. I asked for a mid-chest length and the stylist cut up to my collar bones. This was the 2nd time this happened too, the first time I went they still cut my hair way too short but I assumed it was just a one-time thing (then it happened again). Also the staff is so weird with the male customers. I booked an appointment in advance and showed up on time, but then a man walked in with no appointment and the staff asked me if I was okay with waiting a little longer?? Then since I didn’t want to wait I just had to go get a cut with a stylist that I didn’t even book. Weird salon. Don’t go.

My daughter’s haircut by Laura was perfect. She requested a bob that took a long time to perfect. It’s lovely. Thank you Laura.