Woodhouse Spa – Highland Village Reviews, Prices, Services, Photos

UPDATE: I received an immediate response from the spa manager. She apologized and made things right. Well done! I will definitely consider returning.

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To the manager on duty Friday, June 28, at approximately 4-5 p.m.
Thursday, June 27, I had a luxury manicure, upgraded polish to Dazzle Dry, and left a $20 tip = $105
Morning of June 28, the polish had fallen off of one nail and two others looked like moisture was underneath. I stopped in and pointed it out to one of the girls at check-in. She left to find a manager, came back and said the manager said we will “fix a couple nails free, OR give a 25% discount for a new manicure.” Why on earth would I spend any more money?!?
For me, good customer service would have been to come look at my obviously defective nails, apologize, sympathize, and ask what they could do to make it right. I was perfectly content with repairing the nails. Insult was offering me a discount for another manicure.
I bumped it up one star because nail tech Stephanie did a great repair, was apologetic, and very friendly.
Follow-up… it is now two days later and another nail (not one repaired) has completely lost its polish. I give up!

I could feel the ambiance as soon as I walked in. Serenity and relaxation started as soon as I sat in the parlor with the warm neck wrap. The music is perfectly suited to the overall ambiance. Jarrion was excellent , just the right pressure and he is obviously skilled and experienced. He worked all of the tension out of my body and I feel exactly how I expected, relaxed and pain free. I have found my new place for my regular massage treatment!

The Woodhouse Day Spa is one of the best in Dallas, at each of their locations you are treated to the same luxurious and comfortable experience. As soon as you enter you are warmly welcomed and brought into the relaxing atmosphere of the quiet room (after changing into the wonderful robe there give you pre massage). Here you can relax and have a cup of tea, close your eyes, and forget about stress while you wait for your masseuse or facial specialist to come and get you. Each location offers the same amenities and experiences at the same high quality level. My massages have always been excellent and to my specifications. I am always relaxed afterward and glad that I chose the Woodhouse Day Spa.

I was not paid for this write up and did not receive any remediation whatsoever. I just really enjoy being a customer and over the 9 years I have been a customer I have had no issues.

Cannot recommend Woodhouse, and Leslie, more. I had never been here and Leslie walked me through the massage, and the add-ons, continually checking in to make sure she wasn’t adding too much or too little pressure. My husband and I got a couples Swedish massage, where he did the hot stone add on, and I did the cbd add on. Dani at the front was so sweet and welcoming. I’ll absolutely be back.

As someone who values relaxation and indulgence, my experience at Woodhouse Day Spa was nothing short of extraordinary. From the moment I walked through the door, I was enveloped in an atmosphere of tranquility and sophistication.

The staff at Woodhouse Day Spa went above and beyond to ensure that my experience was exceptional. From the warm welcome at reception to the expert guidance through their array of services, every interaction was characterized by professionalism and attentiveness.

The spa facilities themselves were pristine and beautifully designed, creating an ambiance that immediately put me at ease. I indulged in a variety of treatments, and each one surpassed my expectations. The skilled therapists demonstrated a deep understanding of their craft, delivering treatments that were both therapeutic and rejuvenating.

One highlight of my visit was the attention to detail evident in every aspect of the experience. From the plush robes and comfortable slippers provided to the soothing music and aromatic scents that filled the air, every element was carefully curated to enhance relaxation and well-being.

Overall, my time at Woodhouse Day Spa was a five-star experience in every respect. It provided the perfect escape from the stresses of daily life, leaving me feeling refreshed, rejuvenated, and utterly pampered. I cannot recommend it highly enough to anyone seeking a luxurious spa experience.