Woodhouse Spa – Downtown Charleston Reviews, Prices, Services, Photos

I was so excited to experience this spa for the day with my good friend. We both were disappointed. The massage was not worth the money. 80 min massage and only from our knee down on our legs were touched. The manicure was good but very quick. There is no sauna ,hot tub or steam room. A massage and a manicure cost more than $330 plus tip. While in the quiet room a roach crawled across my foot and an employee asked what we were doing and walked away when we said it was a roach. Totally bummed def need to update and add amenities. I would not recommend.

Hubby booked me a full body massage as a birthday treat 😍 I had a fantastic massage that exceeded my expectations. The ambiance was serene, creating a calming environment. The therapist, demonstrated expertise in various techniques, delivering a massage tailored to my needs.I left feeling refreshed and would wholeheartedly recommend Woodhouse Spa for an exceptional massage experience.

I scheduled Woodhouse for a bachelorette party and I was incredible. The staff was fantastic and our experience couldn’t have been better.

2 weeks post visit; EDIT:
Woodhouse reached out to me after my visit to discuss my previous experience and address my concerns. They were sympathetic and very professional. I decided to give this place a second chance and I was not disappointed. Rachel was soo sweet and attentive! My massage was perfect and I am excited to book again. I appreciate how well their customer service was. They truly care about regaining a customers business.

My girlfriend surprised me with our first couples massage at this spa as a birthday gift. I was soo excited to experience this spa as my friends have spoken highly about this location… however I am walking out of this place extremely disappointed. I really enjoyed the robe/slippers, quiet place, drink bar and snacks! The beginning did feel like a luxurious experience but my actual massage was not. I am very confused at the fact that my girlfriend and I had two completely different experiences.. and my massage was more expensive. I had the full body deep tissue and my girlfriend got the body balance… I highly believe my massage was not a deep tissue. My girlfriend’s therapist was so sweet, and focused closely about her areas on concern. She made sure she was comfortable throughout the entire massage appointment, gave her a head massage, massaged her glutes, placed heated hot towels on her back, and even applied a heated eye mask over her eyes when they made us turn over… I got NONE of that during my massage… when I heard everything she got I was very disappointed… I asked the front staff what the difference was between both massages and told me the only difference was the amount of of pressure then was told an email for a review would be emailed to us… I felt like no one cared about my experience in that moment. On another note, I believe everyone should tip when a service is being provided given the fact that good customer service was provided … when being rung up, the front desk associate told us a 20% gratuity HAD to be applied.. but your website states “Gratuities are not included in the value of the services and are at the DISCRETION OF THE GUEST”. Tipping 20% was not an issue but I hate the fact that we were not given an option or a choice … this is not your “average” spa… and I am very upset that we were charged $348.00 and did receive what we paid for. I hope my feedback is taken into consideration and something can be done about this. The two invoice numbers on the receipt were 9831 and 9830.

Second time here, it’s my birthday I called and scheduled a week before. I had a request and she wasn’t available so they highly recommended Alexis. Great I booked with Alexis. A gentleman came to get me and I said “I apologize I’m scheduled with Alexis” . He goes and gets the front desk person who explains “they had a VIP call to schedule with Alexis and they wanted the time I was already scheduled for so they just switched my appointment preferences”. Again it’s my birthday I was suppose to be in at 11 am for 80 minutes and then meet friends for lunch then I have nail appointment!!! But now they can squeeze me in at 11:45ish with Alexis. Never again! I won’t be back and I would leave if I didn’t have giftcards