Ulta Beauty Reviews, Prices, Services, Photos
About Ulta Beauty
Ulta Beauty is a popular beauty retailer known for offering a wide range of cosmetics, skincare, haircare, and fragrance products. With over 1,200 stores across the United States, Ulta Beauty has become a go-to destination for beauty enthusiasts of all ages and backgrounds.
The store carries a diverse selection of both high-end and drugstore brands, allowing customers to find products that fit their budget and preferences. Ulta Beauty also offers salon services, including haircuts, styling, and beauty treatments, providing customers with a one-stop shop for all their beauty needs.
In addition to its extensive product offerings, Ulta Beauty is known for its knowledgeable and friendly staff who are always ready to assist customers with finding the perfect products for their individual needs. Ulta Beauty is committed to providing a welcoming and inclusive shopping experience for all customers, making it a trusted and beloved beauty retailer for many.
Address: 9623 Mentor Ave, Mentor, OH 44060, United States
Website: https://www.ulta.com/stores/mentor-oh-304
Call: (440) 354-6277, +1 440-354-6277
Rating: 4.2
Total Customer Rating: 367
Salon Open Hours:
Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM
Customer Reviews:
Jenn Rene
No one ever greets me and I would’ve loved help. Second time I’ve been in there and completely ignore while employees are upfront chatting. Lots of stuff looks gross and out of tissues etc to wipe makeup off. I’ll not be stopping in again.
1
Candy Carmel
My first time ever in an Ulta store. Luckily I am a former aesthetician so I can read packaging to figure out what I need. I suppose I didn’t look like I was going to spend a lot of money which is possibly why not one employee even said “hello”. I was 10ft from an employee (Darker skin black woman with natural hair)that was sitting on a stool near the makeup area. I was clearly overwhelmed by the amount of products as I was asking my 8 year old daughter for assistance. She looked me dead in my eyes and continued to sit in silence and watch us. Several employees walked right past me as I went from section to section comparing products. Not one person offered to help me. I recently had a bad reaction to a detox tea and my face broke out like a teenage girl. I needed products for the acne and the marks that were left. I was truly overwhelmed and desperate to find something to help. I have never felt so invisible in a store. They were not even busy. The only interaction I received was when I went to the register and gladly accepted my money. Now that I now what products I need I will simply order online from another retailer. I suppose Ulta is not meant for everyday people. I am not dramatic at all. I have worked, trained, managed in the customer service, salon, now health-care industry. I have never been ignored and treated so poorly.
1
Kara Fox
Great customer service with Sarah. Great energy and very friendly. Helped me pick foundation, cleanser, toner and moisturizer and gave me and bunch of samples. She was lovely!
5
Talun Thomas
I was very disappointed. The selection of goods to purchase is only flooded with name brands that obviously pay large amounts of money to get their products on the shelves. There are many more products that are much better that are no where to be seen. The staff are kids and LGBT filled. Not enough knowledge combined to work in any capacity worthy of a seasoned buyer.
1
Kyle Trembly
Absolutely embarrassing for me and my 12 year old daughter, I have found hair clips, make up sets, and! Detangling brushes on amazon! That looks not only way better for her personality but also for my wallet! And not to mention the so called “deals” are absolutely worthless. I got not even 4 items and it cost me more than a hundred dollars! I as a father and a customer was absolutely furious and appalled. Please do something about it asap considering there will always be future customers.
1
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