The Norwich Spa at Graduate Providence Reviews, Prices, Services, Photos

The venue has changed significantly since I was last at this particular location – years ago as a Red Door Spa – now, Norwich Spa Providence. The architecture was always my favorite part of this location’s vibe, inside the also new Graduate Hotel, once Biltmore.

The space smells delightfully clean and fresh, the space also looked very hygienic. Everyone was very friendly. It was also nice and cool on another hot summer day.

The layout, especially for relaxation area(s) are odd. The “deep relaxation” area is a gorgeous room, yet lacks cohesive design, furniture and most importantly relaxation. They had lots of space and comfy chairs yet nowhere to put your feet up. The larger area outside of the treatment area had some ottomans for their chairs, but the lighting was very dim in some areas and it lacked any real warmth, bare walls and muted colors made the room feel cold.

My massage therapist was very friendly, courteous and used good pressure. But she didn’t actually massage my whole body, despite it being a full body massage – I did ask for specific areas of my back that required a little more attention. However, I didn’t expect the rest would be left untouched. I felt like the service was incomplete.

My pedicure after was exceptional. I had a lovely woman that took her time to listen, do a properly thorough job and made me feel important while I was in her chair. The nail bar and makeup areas on the first floor are gorgeous.

A solid effort from a well known Spa in a newer satellite location. I feel they have the potential to be truly exceptional, but are missing the mark in a few areas. I would absolutely go back, but I do hope they reconfigure their relaxation areas to a truly relaxing space that invites the guest rather than just accepts them. 8.5/10

HORRIBLE! SCAM ALERT. This place is a complete scam. My friend and I booked our massages a week ahead of time. When we arrived for our appointment everything seemed fine. They gave us a tour, we put on robes and they told us our massage therapists would be right with us. After waiting 45 minutes, I finally had to track someone down at the front desk downstairs to ask what was going on. They told me my massage therapist just never showed up for work and they didn’t realize. Ok so you didn’t know when I checked in that your employee never showed up? RED FLAG. My friend did get a massage, but when she looked at her receipt the math did not add up. Don’t waste your time or money on this scam.

I had the honey bee pedicure. The girls who greeted me at the desk were extremely friendly, as was Katie who did my pedicure. It was very pretty and clean in the spa and I would highly recommend going!

Great experience this past weekend! I haven’t been here since it became The Norwich Spa and I loved my visit and how clean everything was. Jennifer did a great job on my pedicure.

This was such a great experience and if I lived in the city I would be a regular because it is really worth every penny. The receptionist did a fantastic job at making us feel welcome and comfortable. My massage was amazing and my masseur was lovey and great to chat with. He really helped me relax.