The Golden Lounge Nails & Spa

This is the most horrible experience I’ve ever had. I went to Golden lounge last week to have my nails done only to have broken out in the worst rash. I usually do not get my nails done here, but had to get them done last minute. I reached out to the manager and they tried to avoid talking to me for a whole week. They even tried to say that they don’t understand how my cuticles broke out from them doing my nails. One of the “managers” Even insinuated that they were not the cause of my cuticles breaking out. I went to my primary doctor, and she said that it was due to them using dirty tools and contaminated products. Then they refused to refund me for the service. I will be contacting an attorney to sue them! Very unprofessional!!! DON’T SPEND YOUR MONEY WITH THESE PEOPLE.!

This was the WORST experience I’ve EVER experienced. For such a BEAUTIFUL SALON. I asked for rhinestone design and LEO the ignorant nail tech. Started complaining, walking away, asked someone else to do my nails , repeating the price ( sir I have $200) plus a $ 40 tip. for my nails , walking around the salon talking his language to the other technicians and come back eating Doritos, lastly it look like he took the nails out the box , put them on my nails . Threw glitter on them and sent me out. There no shape. Yes because he would not do the rhinestone I settled for glitter. A hot mess. They’re supposed to be stiletto shape. but you have to see in person how Lumpy they’re. Looks like the work of a Kindergarten . I’m so tired catering to people that don’t appreciate nor respect us. I WILL NEVER AND I MEAN NEVER STEP FOOT IN THIS SALON AGAIN.

This place was terrible. I walked in and sat down. No one came out to greet me. Several employees walked by and never spoke to me. A lady walked in with her child. a man mysterious man appeared from behind a very large plant which i never realize anyone was back there behind that very large plant. The lady was taken to the back while the child sat in lobby area. Meanwhile I am still sitting and no one has greeted me yet. A lady finally greeted me. I stated that I had been sitting for 20 mins and no one acknowledged me not even the guy sitting behind the very large plant. The guy said he did. How can he say that when he never got up from behind the big plant. He made me mad cause he lied about acknowledging me. I told them with all these cameras in here you can go back and see that he is lying. They can clearly see he never got up and spoke to me. I believe the only reason why I was acknowledged was because someone heard me on my cell phone calling other nail salons for their availability. Unfortunately other nail places had a wait. So I was waited on and escorted to the back to get a full set. A nice man named Chris did my nails while all eyes were on me. I informed Chris that a friend/coworker suggested this place and I will NEVER come back. The chemical smell is extremely strong too. I have never been in a nail salon where the chemical smell was so strong it turned my stomach. This was my very 1st time at the Golden Lounge and my last. Now I understand why they only have 3 stars.

Avoid the hassle if you can. They’ll just take your money even if you’re unsatisfied and refuse to fix their mistake. I visited this salon after coming across one of their nail techs work on IG. I called prior to going to the salon to see if the gentleman was available but he wasn’t. I let the young lady on the phone know that I’d never visited the salon before but was looking for a tech really skilled with nail art. She assured me that everyone in the shop was pretty skilled in that area and that she was sure someone could produce the work I was looking for. When I arrived I was sure to let the young lady at the desk know about the conversation I’d had on the phone prior and that I was looking for a tech good with nail art. Now mind you I went in for a soak off and full set because I’ve had this current set on for some time. Henry , whom is the tech I was assigned , asked me why did I wanted my nails soaked off and advised me that they still looked good and to only get a fill. I showed Henry an inspiration picture to give Henry an idea of what type of design I wanted. Well what they failed to mention was Henry doesn’t know how to do any nail art and only knew how to use foil. I was charged $100 as if I had 10 nail designs and walked out the salon with foil and chrome polish. I had a date that evening so had no time to wait for Henry to fix my nails as I was already behind from trying to coach Henry on how to style my hands.
When I returned the very next day and explained the situation they looked at me like I was crazy when i asked for my nails to be fixed. Fast forward a total of 5 days after my fill in, my foil had peeled off some nails , I’ve lost stones and only after 5 days my acrylic had grown out and I am In need of a fill in already. I called AGAIN to explain what was happening, the young lady took my name and number and said that somebody would reach out for me to send pictures and we would go from there. They didn’t even have enough respect for me as a customer to even reach out for images to see how my nails looked. Overall I was taken advantage of and it’s unacceptable

My Favorite Nail Salon, Tracy and her Husband are the best with designs and Victoria is the best with waxing! Whoever you go to you will be happy with Golden Lounge! I have been coming for 10years +