Tender Touch III Pedi-Spa & Nails Reviews, Prices, Services, Photos

If I could give less stars I would but I will be fair.
First the lady at the front desk (manger I’m assuming) was rude upon arrival no greeting just “what are you getting”. I said hello good afternoon or something had a smile on my face per usual 🙂.
She just told us(me and my daughter) “ mhm and okay “ “pick color over there” after I explained what services we wanted done. She was not even listening.😐

#2 Someone else came in after us & she said it was gone be 10 minutes and for everyone to wait. Not even 2 minutes later someone came running from the back to service her quickly while as we waited an additional 3 minutes. 🤔

#3.Then comes out a gentleman who barely spoke. Continuing on I still let my baby sit down because she was excited & wanted services. (keep in mind she is a child & does not know any better she just wanted her nails/toes polished☹️)
I spoke and thanked him as well confirming the services that was requested nails & toes as I always do to make sure we are on the same page
He looked up like “toes “ so obviously that means the manger at the front did not tell him about the toes. 🙄 of course cause she didn’t listen.

#4. Now my services was different in the back Kim was very nice helpful and sweet she made great conversation and did well with the waxing.

Upon leaving they rushed us out the door my baby nails was still wet not completely dry and the sad part is it was a mother and her group of children after us (non POC). The manger quickly greeted them spoke , was smiling and everything lost her “attitude” real quick sat down and even did one of the young ladies nails….hmm🤔

I’m not saying anybody is racist but if you are POC please and I mean please do not even come here so not waste your time. Maybe I just had a bad experience but no ma’am this is unacceptable.
Kim is the only person in there who was generally friendly and really did her best to keep that “nail/spa” atmosphere thank you Kim. I will not be returning unfortunately because of the management and they way me and baby was treated.

Full set acrylic nails, I havent had them done in over 4 years, was put on with no nail soaking or anything to prime them except a very deep nail exfoliation and a tiny touch of primer after the superglue used to attach the extensions was put on. My nail tech said as little as possible to me, other then getting the color and shape there was nothing said between us.

She and the other techs spoke to eachother the entire time in Vietnamese. Its not a problem just maybe have a conversation with your customers as well so we feel a little more welcome. Overall not super thrilled with the results of my nails at the end of it, they look messy and could have been cleaned up better.

The place has a great atmosphere just could have been better with the customer service, I dont feel pamered with a tender touch I feel more like I was given the business of the service and moved along through an assembly line.

Got what I wanted done I suppose and will be wearing these nails for as long as I can stand them. I dont think I will come back to this location if I do want my nails done again.

Edit: I have soaked the nails off and my nailbeds were shaved down so terribly it is going to take weeks to grow out my nails to their original healthy state. I am very upset with this service.

Just left Tender Touch III where I have been a regular customer for over ten years. Today was the icing on the cake of why not to ever go back. I asked for a “Super Deluxe Pedicure” which I have consistently gotten (so I know what to expect in services). Today I received a pedicure with cold water (sure I could have told them to make it warmer- but I never criticize their work- so didn’t think to point out issues from the beginning). The main issue I had today is that I didn’t receive the expected services that come with a “super deluxe”. I didn’t get any lotion rubbed in with the hot stones- instead I had my services cut short because my technician was too busy on her phone. This resulted in 1 cold stone quickly gliding on my leg and then lotion rubbed off with a cold towel and then the pedicure was over (no hot towels, no massage, etc.) The salon had no wait time and start to finish I was out of the salon in less than 45 minutes (for a service that says it takes about an hour). This service cost $65 (“Super Deluxe” Pedicure with Shellac polish) and left me feeling like a sucker. Not sure what has happened with the quality of this location- but was severely concerned with the quality and not to mention the cross contamination of her on her phone for over 5 minutes texting during my pedicure.

Tim was great! He did exactly what I wanted…short ombré! As an added bonus, he did a great job in a decent amount of time! A full set in just under an hour is great!

I have came to this place for years and love it every time but today was not a good day for tender touch. I usually see David he is wonderful has great technique and does my nails just how I like them every time without fail. Today I had a new lady I will not mention her name but her technique was sloppy nicked me multiple times with her drill and you can tell she doesn’t care about how your nails turn out and it shows in her work. Nails do not match in shape or thickness asked her to redo one she very was not happy to fix her mistake and once she finished it was still not fixed. Very disappointed in this experience will only come back to see David.