Sugar Pop Nails Reviews, Prices, Services, Photos

I recently changed my five-star review to two stars because the owner is so cheap and the quality of this place is going downhill.

I get my nails done every 3 weeks and have been going here for almost 2 years. In those two years, the quality of products and services has extremely gone down. They recently switched the gel X extensions that they use and now my nails break almost every time within the first 7 days when previously they would last between three to four weeks.

Not only has the quality of products gone down, but they recently started making their times shorter for each service. The artists are rushed to complete each set in time for their next client.

The worst part about this all is every interaction I’ve had with the owner has been extremely rude and passive aggressive. She doesn’t care about the quality of the product that she puts out. She only cares about the money going into her pocket. I would absolutely never use any of her businesses again. Used to get my lashes done at her other business Lash Method but after a very rude interaction with the owner I never returned. I only kept returning to Sugar Pop because I really enjoy my nail artist.

Please do yourself a favor and go elsewhere for a gel X.

I got my nails done here on Valentine’s Day and I’m amazed with how flawless they still look! Usually when I get gel nails, they chip within a couple of days. This is the longest I’ve noticed my nails lasting and they feel strong too! Andrea did my nails and was the sweetest person ever:) Easily the best place I’ve found to get my nails done in SLC!

I visited this nail shop, for a pedicure, for the first time after hearing raving reviews. My service started 1 hr after the appointment I booked. The nail tech was very nice but appeared inexperienced. The seating area where I was seated was not cleaned. I then told the nail tech that there was still water in the pedicure bowl. She apologized and mentioned someone must have not cleaned up after themselves and moved me to another seat. During the service I made note of telling her I didn’t want my nails cut short she proceeded to file them very short. Then the polish was applied incorrectly and was all over her hands. She had already cured the gel on one foot when she noticed the polish was incorrectly applied and left my other foot with fresh polish (uncured). She then attempted to remove the polish from the cured foot by using polish remover and scrapping with her own nails. In the middle of the service she had to change her gloves because the polish was all over them and all over my feet. I was calm as she appeared nervous and it seemed like she was new. However, about an hour of struggling she noted it was the polish causing trouble. I then suggested to change polish which she dismissed and said, “no I’ll make this work.” Then after what seemed like 30 more minutes of struggle she said you know what we might just change the polish. At this point, I had been in the nail shop for quite sometime, so I asked her to please just remove the polish and I would come back at a later date. She then told me “actually you know what, they are fine there shouldn’t be a problem.” Proceeded to end the service with the nails as they were. Since I’m not a confrontational person I just agreed to leave them. My idea was to visit another shop to have them fix it. To top it off she then proceeds to check me out as if nothing had happened. She didn’t even offer to make things right by proposing a discount or simply not charging me. Instead I was charged $75 for an extremely bad service that lasted 2 hours after my appointment time. I proceeded to pay because as I said I’m not a confrontational person but wanted to make sure this doesn’t happen to someone else (reason for review).

This place is clean and has a ton of colors to choose from! I had nail tech Emily Bringhurst and she was fabulous! She made sure the colors I wanted were correct before moving forward and she was super kind. On top of everything she is extremely talented! My nails are exactly what I wanted.

I always feel really awful leaving bad reviews, and I hardly ever do. But I’m really dissatisfied and disappointed with my experience here.

I asked my nail tech to do an ombré with Gel softener. I understand ombré with gel can be very difficult, so I told her we could do a regular color if she didn’t feel comfortable with the ombré. She insisted she could do it. I noticed at the end of the appointment that they were a little thick, but I didn’t notice how bad they were until I left the salon. They were super bumpy and uneven, and the shape is not good. I am not one to complain and thought I could live with it until I had several people tell me they look like teeth. I called the salon and they said that they could fix them for me and the owner was super nice and friendly.

I was happy with that, and was going to leave it at that. However, today I woke up and the cuticles on all my fingers were red and inflamed. During the appointment she nicked me several times and blamed it on the bad weather, stating this happens a lot during the winter. I get my nails done every three weeks and I’ve never had this happened. They’re super painful and swollen on almost every finger. After this, I would rather pay another salon than go back.

She’s very friendly and has other good reviews, so it could have just been a bad day for her, but for $90 I was really disappointed.