Sokha’s Nails & Spa Reviews, Prices, Services, Photos
About Sokha’s Nails & Spa
Sokha’s Nails & Spa is a thriving beauty and relaxation destination located in the heart of a bustling downtown area. With a team of expert nail technicians and spa professionals, Sokha’s is committed to providing top-notch services to help clients look and feel their best.
Customers can enjoy a wide range of services at Sokha’s, including manicures, pedicures, acrylic nails, gel nails, nail art, waxing, facials, and massages. The spa uses high-quality products and the latest techniques to ensure a luxurious and pampering experience for every guest.
In addition to its exceptional services, Sokha’s Nails & Spa also boasts a clean and inviting atmosphere, making it the perfect place to relax and unwind after a long day. With its friendly staff and dedication to customer satisfaction, Sokha’s has earned a loyal following of repeat customers who trust the salon for all their beauty needs.
Address: 2240 Old Brick Rd ste c, Glen Allen, VA 23060, United States
Website: https://sokhasnailsandspa.com/
Call: (804) 322-7070, +1 804-322-7070
Rating: 4.9
Total Customer Rating: 129
Salon Open Hours:
Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Customer Reviews:
I am new to the area and decided to try this salon due to the 5.0 Google & Yelp ratings online. It seemed really promising, but I will definitely not be returning.
THE PROS:
**The location is great.
**There’s plenty of parking.
**The décor of the salon is nice.
**The nail tech Kelly is wonderful. She’s very friendly and talented, which was clear by the many customers that came to the salon asking specifically for her.
THE CONS:
**Regular polish is discouraged.
When I made my appointment over the phone, I requested a Spa Combo (Manicure & Pedicure) with regular polish. I was asked if I wanted Gel instead and I declined. When I arrived at the shop and checked-in for my appointment I was asked again if I wanted gel instead. I declined again. After I picked my color and began my pedicure I was asked again if I wanted gel instead. Again, I declined. Once I moved on to my manicure, I was asked yet again if I wanted to get gel. I explained that I prefer regular polish. After declining a final time, I was then told throughout my manicure how “regular polish takes longer to dry” and that “the color may not look the way I want” and finally it was joked that “if your nails mess up once you leave here, don’t blame me.”
**Lyna, the manager has poor customer service.
After my pedicure my tech asked me to sit and wait while she finished her next client. 10 minutes into waiting, the manager Lyna comes by to tell me that two nail techs called out sick and that’s the reason for the wait. I didn’t complain but was shocked that I was expected to just wait indefinitely. Due to this, a mani/pedi and eyebrow wax took a total of 3 hours. At the end of my service, I paid and tipped my tech, but pulled Lyna to the side and quietly and politely let her know that I wasn’t really happy with having to wait that long. As a first-time customer I thought I would be met with an apologetic demeanor, but Lyna got defensive telling me “I can’t control if people are sick” and asked “would you want your boss to tell you to come to work if you were sick?” She then said when I come back next time she would make sure I had great service.
The next day (which was my birthday), while I was out, I noticed one of my nails was bare – like the polish popped off. By the end of the day several other nails did the same thing, and I was so embarrassed. This has never happened to me in the 30 something years I’ve been getting manicures! *Please note that Kelly did my pedicure and one thumb and all of those nails were perfectly fine. The others that fell off were painted by Lyna. My husband called the salon to speak to Lyna to see how she would remedy this issue. When she offered for me to come back to the salon, we declined and she got defensive and argumentative saying things like “I told her if something was wrong she could come back in and we would fix it” (which was untrue), “I have been in business a long time and I know customer service” and “I understand you – I speak English.” Finally, she agreed to refund us ‘half for the mani’ which we understood to mean half of the Spa combo for the manicure. However, when we arrived in the shop, she told us that she would refund half the price of the manicure only. This was after she decided to speak her mind about me refusing to let her fix the mistake and that their policy was that they don’t issue refunds. I was shocked! The whole ordeal made me so upset and I told Lyna in tears that I did not deserve this treatment. I was respectful to her and her business all of this time and was met with rudeness and hostility. I have never been treated like this by a business before. And the last thing she said to me was “I will write this check and then we never have to see each other again.”
So, to sum it up, if you want a gel manicure in a nice area, this may be for you. However, please know that Lyna (the manager) can be very unprofessional and rude. I would look for other shops in the area that prioritize customer service.
I took my daughter and MIL today for a nail treatment, and I am absolutely thrilled with the results! From start to finish, the experience was top-notch.
1. Impeccable Service:
The staff at Sohka’s were warm, calm, welcoming, and professional. They took the time to listen to our preferences and made us feel comfortable throughout the entire process.
2. Skillful Nail Artists:
The nail artists at this salon are true experts. They transformed my daughter’s nails into a work of art! The attention to detail, precision, and creativity were outstanding. The intricate designs they crafted left us in awe.
3. Clean and Hygienic Environment:
Cleanliness is crucial, especially when it comes to nail salons. Sokha’s exceeded our expectations. The salon was spotless, and all tools were properly sanitized. It’s evident that they prioritize hygiene and safety.
4. Stunning Results:
My daughter’s nails turned out better than we could have imagined. The nail art was flawless. She received so many compliments afterward!
5. Affordable Pricing:
Despite the high-quality service, the pricing was reasonable. We felt like we got exceptional value for our money.
Sokha’s is a hidden gem in the nail salon world. If you’re looking for skilled artists, a clean environment, stunning results, and a family-like atmosphere, look no further. We’ll definitely be returning!
Thank you, for making us feel so special! We will highly recommend your services to everyone!
Sokha’s Nails & Spa Photos: