Soft Touch Nails & Spa – Frederick Reviews, Prices, Services, Photos

My mother in law and I go monthly to see Gail and Mai for pedicures. They are amazing (especially if you get ingrowns) Gail is the sparkle queen and I love Mai’s attention to detail. My toes always look balanced (I hate when the nail or the cuticle is uneven) and clean with the fresh gel polish.

I had previously used them for a nail repair and decided to use their services again. I needed 2 acrylic nail repairs, but it was suggested to take-off, get a new full set, I wanted nail art, and a polish change on my toes. I normally don’t ask the price for service, but something told me to ask…I guess it was because wasn’t happy about the nail removal. $110, but she kept changing the dollar amounts. I calculated $110, but she kept stating $120. Even after showing her the calculation, she still was trying to charge me $120 until she added everything herself. I don’t agree with charging someone $20 to take off nails w/o service and $15 with. It should be less than that because the prices are expensive. Anyways, she took off the acrylics w/o regard for the care of my natural nail. I let her know the acrylic nails were crooked, she didn’t file them in the shape I asked for…and had the nerve to say she did a better job than the picture. She cut my cuticle and I told her it was bleeding, she did nothing but paint over it…which I need to contact someone because if polish was used over a bleeding nail, I’m sure it was done before. That’s a health and safety concern. Then she told me because I changed my mind about my nail color, it was taking her a long time. She said it took an hour and a half. I don’t care what I change, I’m paying for a service…like I’m inconveniencing you. I quickly decided not to change the polish on my toes…there was no way! The $15 I paid for nail art, I expected the lines to be straight and when I asked her if she was going to paint it again, she said no. I gave them a 1 star because it wasn’t an issue as a walk in. I don’t care if you’re annoyed with a customer or you have to spend extra time on them, they’re paying you!

I’ll start off sharing that I stopped wearing acrylics for nearly 3 years because I couldn’t find a shop in Frederick that I liked. I’m so happy that I found Soft Touch! The salon is clean, the staff are welcoming, and scheduling is always a breeze. Briana is my nail tech, and she never disappoints. It doesn’t matter what shape or design I throw at her, she nails it (pun intended lol). Whether I get tips or sculpted nails, Briana makes sure the actual shape and form of the nails are perfect. They look so good, you don’t even need polish. I need to do a better job of taking pics after she’s done, but here’s a set from this spring–before & after polish.

I’ve been getting my nails done here for a little while now, usually without issue, but I had a problem today that completely turned me off.

Upon walking in I was asked what service I wanted and if I had an appointment, I said I was a walk in and a gel pedicure. The woman told me that was no issue, and took me back to a chair. After getting started, a separate woman (who I assume is the manager) asked me again if I had an appointment. I reiterated “no, I communicated I was a walk in when I came in”.

This manager then gave me a dirty look and the nail tech as well followed by admonishing her for taking me, loudly, and in front of everyone. I understand she shouldn’t have taken me if they had a full book that morning, but not only is that not my problem, I don’t deserve to be spoken down to about it. There are ways of dealing with these things without humiliating guests. Especially when their service takes less than 30 minutes.

I came to get my acrylics removed. I was already missing 1 nail. She popped off 8 of them than INTENTIONALLY soaked off the last one (even though it was VERY clear she could have popped it off like she did all the others) so she could charge me $24. AND I had already tipped her $5 before this. $30 down the drain. I could have went to another salon and got them filled and a redone for $10 more. She didn’t bother to even out and buff off my nails.