Smoky Mountain Salon & Spa Reviews, Prices, Services, Photos

Brought my daughter in, 6 yrs old and we had a spa-day. They were so super sweet with her. It’s hard to have a conversation with a 6 yr old but they did so great with her. I would give this place 10 stars out of 5. You absolutely must visit!! Amy worked with us, and she (as is everyone else here) has such a beautiful personality and so easy to work with.

Amy was awesome! She took me as a walk in while on a family vacation. The receptionist stated she would only have time for a cut, not the color I wanted… but Amy made it happen, she took her time with me and exceeded expectations!

We are from IL and got married in TN. Our venue, Honeysuckle Hills recommended Smoky Mountain Salon & Spa. They did my manicure, hair and makeup and my husband’s hair and eyebrows. Amy Ogle did my manicure and hair and she was wonderful! She did a classic manicure that lasted for two weeks! I have long hair that I wanted down, curled and a hair pin put in. She nailed it! Their makeup artist did airbrush on me and it lasted throughout an outdoor wedding. I looked like a glammed-up version of myself, it was perfect! Hannah McClure waxed my husband’s eyebrows and cut his hair and she did an awesome job! The salon is super cute and very clean. I would highly recommend this salon!!

This was the closest to our home when we moved to the area and made a call to them and left a message.
It was the Wednesday (late in the day) before the Memorial Day weekend and we received a return call on the Tuesday following the weekend.
We made an appointment for the next week and showed up ready to have the haircut.
When we showed up we were a few minutes early and needed to wait in the vehicle (no problem) but we’re told we had to wear a mask.
Nothing was mentioned about masking up when we connected with them to make the appointment?
When we asked why that I do was being shared now she said it was on Facebook and we should have known.
The initial red flag could have been the very delayed return of our call but with a holiday weekend we just figured they were taking more time for themselves and let it go.
Secondly, to make no mention of the mask requirement was a big deal in the times we are living in.
The worst part was the rudeness when we asked why we were not told (we waited 7 days from the return call when the appointment was set) about the mask when we made the appointment??? Seems logical to us that one would at least say check out our procedures which are listed on our website or Facebook. Nothing mentioned until we arrived and then we had wasted 2 weeks in the process of waiting for them.
To be rude just made my wife and I both upset and ready to let others know they are not professional in their dealings with the public.
You can form your own opinion if you like but bring your customer service bar down to at least a three when you would like to expect at least a 4.5!
So sad when this could have been different.

Both Shannan and Heidi were wonderful. Shannan made my hair looked absolutely beautiful for my wedding and Heidi worked magic with her makeup. I felt like Cinderella when I walked out. Thank you so much!