SERENITY NAILS AND SPA Reviews, Prices, Services, Photos

I’ve been coming here for years! I’ve always had great or decent nails but in the last year it’s like every set I get is bad. She was more concerned about up charging me for random things than getting the polish on my entire nail. I was cut on almost every finger and my thumb nail was cut so short on the side that it’s really painful and now has a hang nail. When I told her about my thumb nail she said “it’s just skin”. Will not be going back!

I felt so welcome as I was greeted right away as soon as I entered the place, as it was my very first time. I had ingrown toe nails & some other issues. The man was simply amazing. From the leg massage, lotion, warm towels, hot wax, and the gel my toes was FLAWLESS. Best pedicures in town by far. I will be returning.

I wasn’t going to leave a bad review of this place because my nail tech here was awesome. Now that she works somewhere else, I can speak freely of how terribly ran this place is. There were so many times the lady answering the phone did not tell my tech she had an appointment. I would be sitting there waiting 45 min past my appointment time since they didn’t tell her I had made an appointment. My nail tech was the only good thing about this place, and they treated her seemingly awful. They wouldn’t even tell me where she went! I sort of get it, they don’t want to give business elsewhere, but I will NOT being going here now that my tech doesn’t work there, regardless of if they tell me where she works or not. Do yourself a favor and don’t go here.

**PLEASE READ**
I don’t think I’ve ever written a review before and I work in customer service too, so that just goes to show just how awful of an experience I had here.

I came in this salon for the first time a few weeks ago and got acrylic nails for a beauty pageant. Vincent did my nails and he did a FANTASTIC job. I went in this recent Saturday with my friend so we could get our nails done together. I asked for Vin but he was not there. It was immediately off to a bad start when they separated us and did my friend’s toes first while another woman did my hands. We were hoping to get to sit by each other. The lady working on my nails was named Anna I believe, and come to find out she is the MANAGER. Right off the bat she was being very passive aggressive. I ignored it and kept being polite. I told her I wanted a fill and to change the ombré color I had to black. She started on my first nail and I realized she was using black glitter. I didn’t want glitter but I ignored it thinking it would still turn out pretty. After the first nail I realized it wasn’t coming out how I wanted so I immediately pulled up a picture and showed her. She popped off and started giving me an attitude saying it’s not her fault- it’s the powder. I said we could do something else if she couldn’t do it. She ignored me and proceeded to do the rest of my nails. I politely asked several times for her to blend the ombré and each time she got more and more rude, jerking my hands around and being rough with me, nicking my skin with the file. I eventually shut up as I didn’t have time to argue with this woman and I was almost in tears with how mean she was. She kept rudely asking if I liked it and I didn’t speak, she just kept going and muttered rude remarks under her breath. But what really had my jaw on the floor was when I asked her to shorten one of my nails and she ripped the arm rest out from under me… that put me on the brink of tears and at that point I wanted nothing more than to leave. When I paid she charged me MORE for a fill than what it cost to get my nails in the first place. I left her a bad tip, and walked over to the woman doing my friends nails and gave her a good tip instead. $105 spent for a fill and a gel manicure for my friend, how ridiculous.

I came back today to speak to the owner and ask for someone to fix my nails or give me a refund, and found out that the woman who did my nails was the MANAGER. I immediately turned around and walked out. Shame on you Anna for treating your clients that way. I don’t know if you were just having a bad day or if you thought that because I’m young I wasn’t going to tip. I don’t know what happened but I walked out of your salon crying because of how hateful you were towards me. A lot of the women I work with go to your salon- yeah not anymore.

I will include pictures of what I asked for vs what I received to show how terrible she did.

Everyone that works there is super nice and super helpful and knowledgeable! They gave me some great suggestions and my nails turned out beautiful!! I got a pedicure and solar nails with the cat eye polish! Very very reasonably priced for the great service they provided!!