Sea Star Nails & Spa Reviews, Prices, Services, Photos

Let me start by saying I have been a loyal Sea Star customer for the last 3.5 years. Over the last 3 years I have received an acrylic overlay + shellac manicure every 3 weeks by a variety of nail techs.  However, after today I will NEVER be returning after the outrageous DISRESPECT and POOR CUSTOMER SERVICE I received from the man in chair 12 (whom I believe is new because I have never seen him at the salon before.)

I politely asked the man 2-3 times to please make my nails “as short as possible.” Even after my polite requests I ended up with the nails in picture the below. I asked him again “could we please go shorter?” To which he responded “No, it is not possible without hurting you.” I then said, “Sir, I always get my nails done here and leave with much shorter nails. I am a teacher and I prefer to keep them short.” He then tossed the nail file at me and said “then do it yourself.” He got up and walked away. I was dumbfounded and I proceeded to file one hand shorter to show him as an example. He returned and I asked if he could make my other hand match and he once again said, “no, do it yourself.”

I was obviously shocked. Everyone around me was visibly uncomfortable. The women seated next to me urged me to talk with the manager. I spoke with John, the manager, I was visibly upset and shaken and asked if I could come back at another time. Which I will NOT be doing. So I left with incomplete nails and tears in my eyes.

I am very disappointed and will have to find another nail salon on James Island.

NU did an amazing pedicure for me and was so kind anf sweet and took her time! And Lee always does such a great job on my SNS dip nails which I always do different patterns/designs and some glitter. She is very talented and I appreciate her talent! They were both amazing. I’ve been a long customer of Sea Star for over 6 years. I highly recommend these two. Thank you to both of you!

The last couple of times i’ve been here were really good, but this time i am very disappointed. The sides of my $85 manicure are left unpainted, as well as the tips of my nails. This isn’t just on one nail, it’s on all of them. I’m very disappointed, for the price i think the sides of my nails could’ve at least been painted. Also, my nail color is splotchy and considerably darker in some places. it looks very bad. these honestly look like i did them myself. Wont be coming back.

Wow! I am blown away from Lisa’s work and professionalism. Super clean salon and everyone was friendly. I was recommended to go see her and I won’t go anywhere else now. She did everything I asked for on my nails and I couldn’t be happier!
***edit**** these nails lasted 9 days and when I came back to get them fixed I was met with attitude and got blamed and got told bc I’m tapping at work that’s why they are lifting… I don’t work an office job btw or any “nail tapping jobs” 😂 also got told it’s normal that with clear top acrylic to see lifting. 🧐 I’m sorry but paying $100 for these to lift and pop after 9 days is insane…

I have been coming to the salon for nearly two years now and am usually very pleased with my service.

Today I came in and had someone new perform a dip manicure. She had a bad cold and/or was visibly struggling with the smell or residue from the dip because her nose and upper lip was full of mucus and sweat. She was having a hard time focusing due to this and finally I politely encouraged her to use the paper towel roll at her station to wipe her nose. She wiped her nose, threw the dirty paper towel back in the cart, and rather than washing her hands after, she quickly grabbed my hands and continued to conduct the manicure. This proceeded two more times, however, those last two times she wiped her nose and the dripping mucus with her bare hands. She then grabbed my hands again to complete the manicure.

No gloves were ever used and it took nearly two hours for her to complete the manicure.