Prestige Nail & Salon Reviews, Prices, Services, Photos

This visit is rated a 3, but I would normally rate Prestige at a 5.

Nail tech Sue had a lot of difficulty speaking and understanding English which I could get past because I asked one of her coworkers to help translate. All I wanted was coffin nails (same shape I came in with) with one coat dip powder and gel polish over them. My natural nails were long and also needed to be cut slightly as I wanted to keep most of the length.

Unfortunately, what I got was nails that are shorter than I wanted because she kept filing down to get the shape right (which she failed at) after cutting and they are not all the same length. They are also not a true coffin shape, have no apex to form a pretty “c” curve and the gel polish is clumpy at the tips on some nails. Sue also did my pedicure and I was happy with that, but didn’t know she’d struggle with my mani. My regular pedi and gel mani took her nearly two hours.

This was my fourth visit to Prestige and in the past Hannah and another tech have done my nails and I was always happy with the service. Hannah did my nails the 2nd time I went and since then I’ve always asked for her and scheduled my appointments days in advance. This time around I only called a few hours ahead of time to make an appointment and was ok with being paired up with someone else given the short notice. I just wish Sue was better at doing nails. To Sue’s credit, she was diligent and definitely trying but I’m not happy about being the person she was practicing on. My nails don’t look terrible, but they are not worth the money I paid. I hope with time she’ll get better. I will continue going to Prestige, but will plan ahead and book Hannah, Katie or Jimmy for best results.

I have been a loyal customer of Prestige Nails for years, but their customer service and quality have unfortunately declined, as many others have noted. This decline has driven my mom, sisters, and grandmother away from this salon over the years but I opted to remain a loyal customer. However, my recent experience at Prestige was my breaking point. I had a 4:00 PM appointment and spoke with my typical manicurist, Hannah, and shared I’d be there at 4:04. She assured me it was fine. But when I arrived, she outright refused to see me and was opting to take a walk in for a pedicure instead, despite confirming on the phone that it was okay. Even the receptionist tried to explain to Hannah that I was her 4:00 appointment, but Hannah said that she was going to take the walk in. After three years of loyalty to Hannah and Prestige, enduring the salon’s worsening service, I was appalled and disappointed. Everyone in the salon, including the receptionist and other patrons, were shocked. I am extremely disappointed in Prestige Nails and will never return. This place used to be great back in the early 2020s but my sister, Amber, grandma, and mom have all had experiences such as this one that make it difficult to continue supporting this business. The receptionist said the manager will contact me as a consolation for the experience when he returns from vacation next week, but it is clear that this salon does not value its longstanding customers.

7/10/2024
Two years later, and I still come back once a month. I see Katie, she really is the best! They do a fabulous job. Cannot recommend enough.

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I LOVE THIS PLACE!!!

It is immaculate and every nail tech is so friendly.
I have a special place in my heart for Katie, she is the absolute sweetest and does a great job every time.

I’ve also had Hannah do my nails and she’s equally as good and sweet!

I will be coming here for a long time!

Beware: They are scammers! I went here 3 times. Every time I went I was charged a different price for the same service. The last time I went they were charging me $35 more than 2 weeks before. When I asked them to break down pricing to me they became defensive and rude. Called me broke and called the cops on me – when I offered to pay the price that’s posted and I was charged the last time. Worst part is that they do a sloppy job on nails. My sister and friends have had similar experiences with them being inconsistent with their pricing.

On top of all of this: They at first refused to use New/Packaged tools on me when I requested which is unsanitary and illegal.

I cannot say enough great things about this place. It is clean and all of the staff are friendly and welcoming. My favorite technician is Sue. She always does a wonderful job on my pedi/mani!