Perception Organic Spa Reviews, Prices, Services, Photos

Meh. It’s one of those places that has a lot of well-dressed native speakers up front, but then the staff doing your nails are hard to communicate with due to language issues. I have special requests due to some orthopedic issues, and they handled them ok, but I had to keep reminding the technician of them. This apparently upset the mean woman in the chair next to me, and she kept making harrumphing noises and then spoke rudely to me. I’m a really nice and kind person, but I am going to stand up for myself so that I don’t get injured! I wish I could leave a review for this patron, haha. She had a laptop out the whole time, who works during a pedicure? And then gets mad at the person next to her asking a technician to not massage her arthritic ankles? I only went here because my regular place was booked solid for three months and I was desperate because I’m unable to do my own toes. Very nice place, but wish they would hire technicians who can fully communicate with the clients. Also, for older or less able patrons, their seats are very difficult to get in and out of. Very slippery and awkward. I also didn’t feel super taken care of, I left feeling jangly and upset.

Thi did a beautiful job with my nails! Very relaxing environment.

Our first pedicure at the new location. It is lovely inside and the service, as always, was first rate. Mandy took very good care of my toes and legs. Treat yourself to the most relaxing spa section at Perception.

Come here if you want to be cheated out of your money.

I don’t even know where to start. My husband and I made appointments for mani/pedi’s 2 months in advance to celebrate our birthdays with some relaxation. We took off of work and were excited for some pampering. Then, 1.5 days before, I checked the website and saw that the type of pedicure I booked for myself was no longer listed and the price for his pedicure (the libation beer pedicure, now called “local brew spirited”) had gone up 15%. The manicure prices had also increased. We’d received no outreach in advance to tell us that a service we’d booked was no longer available and were given no notice of the price change. I reached out about our concerns and was simply told that the services and pricing had changed and there was nothing that could be done except pick different services if we wanted. There was no effort from management and obviously no plan for the customers this impacted.

Given the short notice, we didn’t have many other options so we showed up for our appointments, keeping a positive mindset. We were gravely disappointed.

Among other things, my husband’s pedicure started 30 minutes late. We were charged $99 for his libation beer pedicure (estimated to take 1 hour) yet they somehow wrapped his up in about 30 minutes and we both moved to manicures at the same time. On top of that, he did not get what was promised on the website. His pedicure was almost identical to mine (despite being $30 more) except for one difference: He was given half a can of beer (he had no choice in the type) to drink and the other half was poured in his foot bath. I suppose the half a beer in the foot bath was what made it a “beer soak.” but there was no “fresh lemon” on top. There was also no “draft beer nourishing masque.” The woman used the exact same products and steps on his feet as on mine (from the same tray of products).

For my manicure ($69), I got regular polish (non gel). I’m aware that this typically only lasts a few days but mine had significant chips within about 12 hours (they actually weren’t perfect when I left the salon but by that point I was so frustrated I just left) including 2 nails that had completely peeled off. In that time, I didn’t shower, do dishes, clean, etc… so there’s no reason why they’d have such significant damage. I had lunch with my friends for my birthday and they were appalled. Completely shocked by the state of them after less than a day. I had to repaint the two nails that had peeled in a different color (which has managed to stay on without any chipping for 2 days now). By 24 hours later, there were even more huge chips/portions peeled off.

I will be finding a new salon.

Edit: Since I don’t want anyone to get the impression (based on the spa’s comment) that the issue is resolved, I want to make clear that it is not. They initially offered me partial credit to be used at a future appointment but then told me they actually couldn’t offer that. When I asked for an explanation they started ignoring me. I pointed out, for example, that my issues were not just with the change to prices and services but with the fact that the services rendered did not match the descriptions (I also pointed out that I was not provided with an itemized reciept). They haven’t responded to multiple attempts to reach them over the last week. They did, however, update their comment in that time to claim that I am confused and dishonest. I am neither of those things. If I was, they’d be able to provide clear answers to my polite questions and concerns instead of ghosting me. Be aware that if you post an honest review, they’ll call you a liar and ignore you instead of trying to address the fact that they ripped you off.

The interior of the salon is so beautiful, plus it smells heavenly! I was greeted at the door and immediately shown the rack for nail colors as I was there for a pedicure. There was no wait and I went right back into a semi-private room, something I’ve never seen before. Kat made me feel comfortable right away. She got me a glass of water and was so friendly and helpful. She did a great job refreshing my legs and feet with sugar scrubs and other products that smelled and felt amazing! We had such a friendly conversation and she was such a delightful person! My nail color looks fantastic and she trimmed my nails just the way I like them. I was so pleased with everything at this salon. I visit Richmond quite often and will definitely be back and will ask for Kat when I return.