Paul Mitchell The School Normal Reviews, Prices, Services, Photos

I’ve always had great service here! Even though they are students, they are through and well trained. Any mistakes are quickly recognized and corrected by their trainers. Great haircuts for a great price! I’ve also had highlights and full head dye done and loved both.

paul mitchell has been nothing but a great experience, maddie has been doing my hair for over 2 months and every time has been perfect, the staff is great at the front as well!

This is the worst salon I’ve ever been to! I paid almost $100 to get my root highlights done and I ended up with more than half of my roots being orange. Not sure if they mixed a wrong highlighter or what. So I called the salon the next day and was told by a teacher that if I went back to get it fixed, I would not be charged for anything. So they made a new appointment for me and I went back to the salon a couple days after to get it all fixed. What is so frustrating is that they still MADE ME PAY to color correct the orange. Now, my roots is what I literally started from and is all dark up again. It was not my fault that they did a poor job of highlighting my hair that they had me repay. I definitely wasn’t happy with their awful service. It seems as if they care more about the customer’s money than they do about their satisfaction! It does not even deserve a one star!

Went last week to get my sons hair braided they told me to come back today at 330 pm. I get there at 330 and they are confused as to why I’m there and then tell me to have a seat. 15 min they tell me they didn’t put my sons appointment on the books and they are trying to find someone else. Now it’s 4 pm and after driving 45 min they tell me they have someone that can do it but they can’t guarantee thay his hair will be fully completed. So they wanted me to have them start his hair and walk out with it possibly half done. I will not be coming back after this experience. I didn’t even get an apology or anything.

Highly unprofessional. This is the second or third time I have come for an appointment and my student wasn’t there. No call, no asking if you’d prefer another student. When you ask what happened you get a vague sorry. Today I called 2 hours in advance to make sure my student was there, upon arrival- nope not there. The automatically assumed I wanted whomever they chose for me. They use to have the instructors helping with consult and check your hair before you leave, now all the instructors huddle in a corner to gab leaving the students on their own to muddle through. Haven’t had my hair checked in a very long time.
Today the instructor cut my hair- uneven looks worse than when I came in. I can’t blame the student, they just stood there overwhelmed. My hair is curly and it was cut with loads of tension on the hair – not a good thing, have short uneven layers over my ears, this is due to holding the hair at an incorrect angle. All I can say is don’t go. If the instructors make these mistakes what can you ask of the students. The management is overwhelmed by their own incompetence. I hate writing this, because honestly, I loved going to this place for years. Something has changed for the worse and until they figure it out don’t go! Also my initial contact was with management today. I was disappointed with the lack of leadership skills and willingness to say sorry we made a mistake and take any responsibility. Definitely needs a change in management!!!!!!