OPL Salon & Spa

We asked how long for 2 of us to get pedicure….there was 1 employee and 1 customer being served.

She said 10 minutes.

She got up set up the pedicure water & chair and had us sit. We waits 30 minutes for the other employees to show up.

No prices anywhere, I like to know my prices and options in advance.

The pedicures were done well, no issues.

They were nice.
The facility was clean.

My issue is honestly. There is a difference between 10 minutes and 30 minutes.
I would have appreciated honesty from the start.

Absolutely ridiculous – don’t waste your time or $$. So many places to choose from, no idea why this location is still open! Both my daughter and I left bloodied and unsatisfied. Terrible job by both technicians. Terrible customer service (left me to go do someone’s eyebrows during my manicure). Daughter has blood mixed in with her nail polish. NEVER walk into this location.

Critical: Professionalism, Quality, Value
I have moved to Lakewood recently, so I was looking for MY spa… looked online for reasonable prices and decent reviews online, and thought I might give it a shot with this salon!
I called, scheduled and came…
Faces are not friendly, in the “who s next” type of manner… ok no problem!
I asked how much would be regular pedicure and shellac manicure… prices they told me was higher than on the website… again I said to myself they probably didn’t update the info online… the third thing I’ve noticed they didn’t even have the Menu of services on the wall, nor guided me to choose the colors to choose from!
“Negotiations” settled; for hands $35 for shellac nails 💅🏼 and $25 for pedicure…
I was pointed to sit at the chair, while the fill the tub…
The water was BARELY WARM , closer to be unpleasantly lukewarm… for the pedicure, the cuticles was barely touched… what actually put me to the shock stopper that THEY DID NOT TOUCH MY FEET AT ALL! Like my money was not enough for regular pedicure! Lol
No scrubbing or buffing my heals at all! No massage either! They messed up with the polish, and felt they were done ✅!
moved me to the table to wait another 10 minutes for shellac!?
I was shocked with the poor customer service , not only they barely spoke English, but they looked at you talking in between in their language and giggling, and when I asked manager to do look at the cuticles and paying more attention, she was like “ what do you mean better job, we can’t cut cuticles!” – is what she said….and she was very arrogant and unfriendly!
Never will I ever comeback, and suggest people to trust the negative reviews, because they can get screwed like me!
I am thinking if they expect people to throw hundreds of dollars on them, at least have diligence to do a decent, not even talking “quality” here ( even though we deserve a good quality service if we pay money), but at least include the basics that should be the part of the regular pedicure services!
I do my nails regularly and my feet is taken care and not callus looking … I have never had a low quality service in 25 years living in Denver!
what they did was just a pure ripoff , unprofessional and customer neglect!
Asking $25 dollars for that! If they don’t have conscience I should have treat them the same and give them only $10 for their job!
Disgraceful place!

Worst nail spa I have ever been to please don’t waste your money here !!! I had a full set done and they literally started falling off 4 days later came in to see if they would fix them she told me to come back . I came back then she said I would have to pay again to get them fixed no thank you ! I will gladly take my 70 $ and go somewhere else . They don’t know what they are doing here . Terrible customer service

I paid about $8 less than I typically have before. However, the savings were not worth the end product.

The individual who applied my shellac made four of my cuticles bleed. Plus the end massage was actually painful. The nail color is sitting on top of my cuticles instead of a neat line next to my cuticles. Instead of making my hands look clean and neat they look like I did the job myself.

The topcoat and nail color is also all over my finger tips. Which make them look even more terrible, on top of a shoddy nail job.

One of my thumbs has the nail filed down to a place of discomfort and is now completely uneven with the rest of my nails.

I’ve never been eager for a pedicure to be over and for the nail polish to wear off!