Oksana Salon & Spa Reviews, Prices, Services, Photos

My hair got restored and alive again all because of gifted Oksana hands. She’ve done marvelous work with only few appointments. Besides being an expert hairdresser/colorist, she continually participates at various workshops/classes to stay on cutting edge in this field, and it truly shows.
I highly recommend this place.

Zhanna is the best!!! She always on top of the latest trends and products. She takes time explaining what hair styles and products would work the best for me, how to style hair at home, what brush to use and so on.
I look and feel like a high society lady when leaving Oksana salon.

I don’t normally post salon reviews, nor do I visit salons too frequently. However, my consistently positive experiences at Oksana Salon & Spa have kept me coming back for the past five months.

SCHEDULING: I usually talk with Nina in person or on the phone to schedule appointments. She’s always friendly and patiently gives me the information I need, even when I call back to ask a question I forgot to ask.

WAXING: I had my first underarm and back wax with Natalie. She has the most calming demeanor and really made the whole process for me quick and with minimal pain. She applied a soothing balm on my back to minimize expected irritation since it was my first time getting my back waxed. I appreciated that she gave me thorough information on waxing aftercare/exfoliation.

HAIR: All I can say about Zhanna is WOW. She’s an expert at her craft and I can tell she loves what she does. Zhanna has been my go-to stylist since day one for hair cuts and balayage. She gave me the most beautiful, rich chestnut brown balayage that glows through my natural black hair. My hair also tends to be thick and a pain to curl, but Zhanna curls my hair so quickly and effortlessly! Anyone who books her will have a lovely experience.

TEAMWORK: Last thing I just want to highlight, because I unfortunately can’t remember everyone’s names — is that even though this salon gets booked fast and stays busy, the team works so well together. Someone’s always willing to answer the front desk or wash and blow dry hair when they know their colleague has their hands full. An added plus is everyone gives incredible scalp massages during the hair washing sessions. I’ve dozed off through many because they’re so relaxing 😆

Oksana did my blow dry after the single process. She did not even both to introduce herself, ask my name, or chat about the weather… she just came up to my chair and started yanking at my hair. Halfway through the blow dry, she started curling my hair??? Not *once* did she stop to ask what I wanted, where I part my hair, whether I want any product, etc. Just treated me like one of those practice heads.

So I make a second appointment for a keratin express. This is where things really took an awful turn. About a week or two after I originally booked my appointment, I get some frantic voicemail from the front desk 24 hours before my appointment about coming in for a consult before I can come in for my treatment. I’m very confused by the last-minute request and simply explain that it’s Wednesday morning, I’m at work, and I cannot drop everything to come in for a consult that day. I also calmly explain that I’ve been getting keratin express blowouts every five weeks for five years, so I struggle to understand the need to come in for a consult… The receptionist tells me that my stylist (Joanna???) advised that if I do NOT come in for this last minute, drop-everything consult, that I literally cannot come in for my keratin treatment.

The stylist is cold from the onset and immediately starts gaslighting me into thinking I ordered the wrong treatment. She tells me that keratin express treatments do nothing, that my hair will still be frizzy, and that it’s not a smoothing treatment. I’m really confused about what she *thinks* I want. I explain again that I’ve been getting this same treatment every five weeks for five years so I know what I ordered, but thank you for the concern…. I am still truly so confused about the pushback and have never had to fight for a treatment I want at a hair salon? Anyway, she looks at my hair and indignantly asks, “*this* is your hair *with* the keratin?” I am shocked by the rudeness and simply explain, no, I’ve not had the treatment for several months because we just moved to town and I’m in between salons. She was so ready to tell me how frizzy and awful my hair looks despite it having the keratin treatment (so she thought). At this point, I have no idea what she wants from me or what her concern is. I reiterate that I know exactly how my hair reacts to it, I know that it’s not a smoothing treatment, etc, and try to figure out what the problem is and why I’m here.

After about ten minutes in the chair going back and forth about how ineffective keratin is (then WHY DO YOU OFFER THE SERVICE?!?!?!?!), she suddenly shifts to ask me “are you pregnant?” Let’s ignore the blunt rudeness of the question for a second and pretend she was concerned for my wellbeing. I confirm I’m pregnant waiting for the next batch of excuses for why she can’t complete my treatment. Apparently their keratin express contains FORMALDEHYDE. OK, red flag on its own. My last salon used Aveda products, which do not have the ingredient. I don’t think any salon should be using formaldehyde on their clients. Apparently only the express has the ingredient so I say I’ll settle for the full keratin, which is much more expensive and intensive. She literally says, “well that’s not recommended for pregnant women either.” I ask “what’s the problem ingredient in THAT one?” She says, and I quote, “it’s just a no-no.”

At this point, I am completely done fighting. I’m not going to force this lady to defrizz my hair… She CLEARLY does not want me there, and I feel super weird and silly and discriminated against. I express my disappointment and say that I wish we had taken care of all of these talking points when I booked weeks ago. She immediately starts victim blaming me for not disclosing on the phone that I’m pregnant when I booked?? Regardless, I was talking about the consult I was forced to attend just to be denied service anyway. The worst part of it all is that she could not have been less interested in helping me. She never once offered a safe alternative, or tried to work with me, or made any sort of suggestion

I had the most incredible massage with Natalya today! Best ever! If you want an experienced, professional massage therapist call and book an appointment with her. You won’t be disappointed.