New Moon Spa & Salon Reviews, Prices, Services, Photos

I had a massage and a facial and they both were absolutely amazing! Amanda and Shea did a fantastic job! The staff was also very helpful, personable and knowledgeable. And I was treated with great respect. My whole stay here at the Crescent hotel has been wonderful!

It’s very difficult to leave a bad review, especially if you are a local. But I think it’s fair to warn people, especially those who have waited a long time to do something special for themselves.

This salon has cosmetologists who are NOT trained to do what they are attempting.

First of all, 5 stars to Jordan for getting me in for a revision and 5 stars to Sarah for fixing as best she could my very bad color/foil. My two stars are for why a cosmologist was allowed to do what they did?. I believe people expect a certain level of expertise in a salon such as this.
I spent 2.5 YEARS growing out my hair. Healthy, untouched hair. I brought many pictures of what I wanted, and even examples of what I didn’t want. The result was closer to what I didn’t want, and worse. Sarah did what she could, but this is a disaster. I guess I will spend another two years growing my hair out, and hoping again.
There was no charge for the redo, but felt it fair to tip the second time. All over and $300 gone.

If you schedule at this salon, ask very specific questions about the experience of the stylist you are scheduling with if you are new here, because it’s a gamble. I am posting the before revision pics, although the revision is still pretty awful.

The first two pics are the first attempt, the last few are the second attempt.

Edit: Please empower your staff to let a client know if the pictures a client shows is beyond their skill set. It will save a lot of heartaches.

Sept 23, 2022
We really enjoyed our services and the amenities while at New Moon Spa! The facial put me to sleep even though I was trying really hard to stay awake so I could enjoy the experience. I loved using the sauna and the hot tub and the swimming pool. It’s really nice that the spot is attached to the hotel see you can just walk home after your treatment.

I was grateful for the careful attention I received from Kimberly at New Moon Spa after I posted a one-star rating and left a review detailing my frustrations with scheduling an appointment at the spa. I’ve left my original review below this update.

My husband and I arrived early for our appointment. We were greeted at the front desk and given paperwork to fill out. Now we are sitting and waiting for our appointment to begin. I guess they don’t have a shower room where you can take a relaxing shower and change into a fluffy robe before your service. That’s too bad. Or at least, if they do offer that amenity, we were not offered an opportunity to enjoy a shower or a fluffy road before a service.

The staff are pretty matter of fact in their demeanor and dressed very casually in blue jeans, leggings, t-shirts, etc.

The lavender smell when you walk into this spa is amazing in my opinion. The furniture and decor is a bit shabby and dated in my opinion. I really liked the clever use of a giant crystal in lieu of logs in the fireplace. I love all of the beautiful details in the architecture of the old building. I thought the choice of loud rock music was odd for a spa lobby. With the lavender in the air, I would have thought maybe they would be playing spa relaxation music. The noisy music is a bit jarring rather than relaxing or soothing, in my opinion.

The lobby has lots of candles and cosmetics and other items for sale. It’s nice that you can kind of browse around while you’re waiting for your appointment. I think there is also an area with tea and water to drink. None of the staff invited us to have a drink though, so I feel a little hesitant to go over and check out the drink area. As of now, I think I would probably update my rating to 3 stars. I would give five stars for the customer service I received from Kimberly and two stars for the ambiance and customer service I’ve received in the lobby so far. Hopefully the services we receive will be great though!

We enjoyed the reflexology massage and both of our therapists were very friendly. My therapist, lexi, carefully explained what to expect and what to do and I thought she did a nice job on the massage. I’m glad that I got the massage because I’ve never experienced a reflexology massage before.

July/August, 2022
After spending lots of time reviewing the website for spas in Eureka Springs, I decided to book 4 spa treatments at New Moon Spa, because it seemed to have the best amenities in town.

I called yesterday, July 31st, during regular business hours to book my appointment for my first wedding anniversary next month. A person answered the phone. I said I was calling to book some spa treatments for the weekend of September 25th. The person asked my name and phone number. The person promised to call me back later. I still have not received a call back. I noticed some negative reviews for the New Moon Spa. I wanted to give the spa a chance anyway. I guess the negative reviews were accurate concerning customer service however. I’m really disappointed because I was hoping to enjoy some spa treatments on my first wedding anniversary.

I got my wedding hair and makeup done here and it was a wonderful experience! Beth did my pedicure and my makeup and it looked flawless. She was sure to check in with me and make sure that I loved everything she was doing. Nick did my hair and he was WONDERFUL. He made my hair look even better than I thought it could! He was lovely to talk to, very kind, and very fun. I am pretty tender headed and he was so gentle, I never felt a thing. I would absolutely recommend them to anyone getting married in Eureka Springs!

Had a nice lady do a pedicure on my feet. She was phenomenal. I feel so much better walking the streets of Eureka Springs. Wife no longer thinks it the dog scratching her in bed at night. Highly recommend .