My Couture Nails Reviews, Prices, Services, Photos

This place is not bad but it’s expensive and the service is definitely not worth what you spend for everything. A fill and polish on my toes cost almost 120.00. It would be different if it was a big city salon or even a well known and reviewed place but it’s not

Three strikes and you’re out. During my first visit to Couture Nails, I waited over an hour past my scheduled appointment for any available technician. Ann, who eventually became available, was apologetic, courteous, and did a great job on my nails and feet. Because of this positive experience, I started scheduling my appointments with Ann, who asked me not to schedule appointments with her before 10:00 am. No problem, I complied.

The second episode, I waited 30-40 minutes past my 10:00 am appointment because Ann was finishing someone else’s nails. Again, surprised because I thought she did not take appt before 10:00 am.

Today was strike three! A few days ago, I requested a 10:00 am appointment with Ann, but the manager (based on the voice I recognized) asked if I could come in at 9:30 am instead. When I arrived today at 9:30 am, I was surprised to see Ann in the middle of a pedicure! I chose my polish, and someone turned on the water for my pedicure. However, I ended up waiting with my feet in the water for about 40 minutes to which Ann finished her current client’s pedicure and then started doing her nails. I was shocked! I had a dental appointment at 11:45 am, and the 9:30 am appointment would have given me plenty of time to make it. I looked around and saw four other technicians with no customers, just playing on their phones. Unacceptable! That was the last straw. I walked out of the salon with wet feet.

Clearly, my time and schedule mean nothing to them. I was a loyal, punctual, and generous tipper who respected their time by canceling appointments well in advance if necessary. However, they showed no respect for my time. I feel the Manager is rude with lack of good customer service to me. Too bad Ann lost a loyal customer! There are absolutely plenty of other nail salons around, so I’ll be taking my business elsewhere.

Absolutely will be back! I’ve been struggling to find a nail place that I really love and I’ve finally found it! Very clean and Theresa was very nice and spent her time making sure the detail was how I wanted!

I called this morning to make an appointment with Cali (the owner) and she said “I just had a cancellation for 4:00 today” so I took it and when I arrived at 4:00 she said she didn’t have time to do my nails. Someone else offered to do my nails but it would be 30 minutes. I actually went to them the last time I had my nails done, she was on vacation so I went to someone else, and my nails came out terrible but she came highly recommended so I wanted to try again. Terrible customer service, I guess they have so much business they don’t need anyone new clients. Don’t waste your time.

Cali is THE BEST nail artist ever. These nails she did are amazing!!!