Luxury Nails & Spa

I visited Luxury Nails today for a full set, seeking a natural, soft square shape with a hint of length. Despite my clear preferences, the technician insisted on gel, claiming it looks better and lasts longer. I opted for regular polish, knowing I’d change the color soon.

During the process, I asked for tips on a couple of nails to even out their lengths. However, only two nails received this treatment. The technician was pushy about gel, ignoring my desire for a natural look and thinner nails. I initially asked the technician to use tips on all my nails, but she said I didn’t need them because I had enough length. I asked at least for a few tips to even out the ones that were shorter and longer. Ultimately, I ended up with nails that were shorter than when I came in.

Disappointment awaited as my nails turned out thick, uneven, with mismatched shapes, and incomplete polish coverage. When I expressed my dissatisfaction, the technician blamed my choice of regular polish instead of admitting her errors.

As my nails dried, I became upset and started crying. My friend sought a manager, but the technician confronted us rudely. Despite my attempts to maintain civility, the technician was defensive and unhelpful. She eventually asked us to leave without resolving the issue, claiming she had other clients.

One staff member, however, showed kindness and seemed willing to fix the problem. Unfortunately, her offer was overruled by the uncooperative technician.

Overall, my experience at Luxury Nails was disappointing and unprofessional. I hope the salon can improve its customer service and communication to avoid such situations in the future.

I was desperate to get my nails done & my usual nail tech was booked. I remembered someone referring me here and honestly, I am very disappointed especially since nails are NOT cheap. This seemed very rushed which is why I feel my nails look so bad. I asked several people before making this post just to make sure I was not overreacting. They all agreed these looked horrible. Will not be going back.

Lovely place. It was nice and clean. They had all new furniture and equipment . Great selection on colors. The had 10 top best pop songs playing on a tv which was nice. The other screen was showing many different color bird species in their many different habitats. All beatify scenery . Very fun yet relaxing. Best experience so far. My nails look and feel their best. My daughter and I had a great relaxing time there. I finally feel like the price was worth the great care. Thank you Team Amy. We will see you in a few weeks! Did I mention everyone was very attentive and …. my nails look and feel amazing!

The salon is very pretty & relaxing. I decided to give them & try. Amy did my nails. I’ve converted to dip nails, & I love it. They last a lot longer honestly.

Kathy is amazing for the deluxe pedicure. I love the aloe and tea tree soak, which was great aromatherapy. Kathy does a really good deep tissue leg and foot massage. It was the ultimate spa treatment!