Luxe Seven Salon

Horrible customer service!! Shady business?? Got Groupon and called to make appt ..no answer several times so I left messages. No response. Kept calling…Google’s hours says open 8 -8….called at 9 am and was told to call after 10 am bc they were not open??? Finally called and made appt …for 4 weeks later on May 17th at 1 pm??? Was told they don’t return calls unless you mention specific appt time?? Wth??

Appt day I showed up, difficultly figuring out what building door to go to, no obvious signage and entire building looks the same! Finally found small sign with listings and door buzzers??? What kinda neighborhood is this? I have NEVER needed to be buzzed or let into a Nail Salon before. Guess what?? No answer to ringing of their doorbell…oh wait, there is 2nd buzzer at top of door which as a 5 ft person, I could barely reach. Again.. NOTHING?? Now I am really getting irritated. So I crossed my fingers and called. Actually got a person to answer and that’s where the Inquisition began. “Who are you? What are you here for?”. I am thinking open the darn door?? Where are we?? Then she just hung up on me….mmmm ok. So I decided since it’s 90 degrees to walk back to car to get back in AC. I call back and get told that I don’t have appt?!?!?!? WHAT???? After a few minutes of conversation back and forth, the girl graciously offered for me to finally come inside but only to make another appt??? WHAT??? I HAVE ONE TODAY?? Obviously, I decline and immediately call Groupon to let them know and get my money back. This the WORST experience I have had using Groupon and wish I could leave review there to warn others. I have no idea what the Nail salon looks like, quality if their work or cleanliness of the salon if there is one? But I do know that they have the WORST customer service skills and most unfriendly girls answering their phone calls when they opt to answer. I have no idea what the keyed doors are about…needing to be buzzed or let in?? I am from Detroit and NEVER saw anything like this…the whole building is locked up tight?? If you want aggravation and leave with your nails not dot done, then you can attempt to make appt…if you dare!!🤔😉

I really enjoyed getting my nails done here! She took very good care of me and walked me through every step. She always made sure I knew what she was doing and made me feel very comfortable. My nails look amazing and I liked that she was quick.

After going to multiple different salons for several years, Luxe Seven is by far the best. The owner (Alexxis) is so pleasant and does great work on my hair and nails. I have referred many people to her salon and they have all had great experiences!

My friend and I have come here together twice and will definitely be back again! Alexxis is super fun to talk to and I LOVE how my nails look afterwards. Very clean (my #1 requirement when choosing a salon) and I really feel like Alexxis goes above and beyond in her service.

I’ve been going to Luxe Seven Salon for the past two years and I absolutely LOVE IT! My first visit was actually for a shellac manicure and the results were great. After talking with Alexxis (she’s the owner and expert hairstylist) about my concern with my hair (I have a very long hair and it’s textured/not easy) she gave me some really good recommendations and I decided to let her work her magic with my hair. Needless to say, I ABSOLUTELY LOVE HER! My hair is extremely healthy, she’s super professional, she cares about what you need and you’ll be very pleased with the results. She has a very high end (great quality) products and I can’t say how grateful I am for the experience that I’ve had during the past years. My hair had never been colored before, and I trusted Alexxis to do partial highlights on my hair and OMG I LOVE THEM!!! Honestly, 150% recommend her services.