LUX NAILS & SPA

My first experience was kindve rough which is why I never should have come back in the first place! Most of the staff is rude & always has an attitude!! Especially the youngest girl! Me & my girlfriend went in for a pedicure. Waited almost 15 minutes to even be recognized , they start doing my toes while my girlfriend is still sitting with her toes in the water, mid way through my nails a tech finally starts asking my gf about what color she wanted rolled her chair over & put on gloves. A group of white women walk in they’re immediately seated , the tech then grabs her tools and rolls over to them & when I asked “Well who’s going to do her toes?” The lady doing my nails rolls her eyes & points at herself! I ask how do you figure we have time for this when we’ve been here???? No answer of course! She finishes my toes that she’s rushed through, A BASIC MANICURE! As she’s finished another young black female is angry because she’s been ignored & still no service but these white women are immediately serviced! I ask can I go ahead & pay for both of our nails & she says yes, she goes to change gloves comes back & gets hostile & demanding I sit back down in my sit & I have to explain I just asked you could I pay!! I have things to do & y’all took over an hour to service her!! Of course the language barrier changes & she starts talking in her native tongue very loud & telling them cash me out , when I get to the register they tried charging me for deluxe pedicure with gel WHEN ALL I GOT WAS THE BASIC PEDICURE!!!!! I Paid my tab but I WILL NOT EVER RETURN TO THIS ESTABLISHMENT. VERY VERY RACIST! Very rude ! I mean you have to be a white woman to get service in there! UNPROFESSIONAL!!! My toes don’t even look like what I paid for since she rushed!!!!!

So I came and got my nails done not even a week ago, sat and waited almost two hours just for two nails to pop off two days ago. They were closed for the holidays, so I come to get a repair today, keep in mind I already paid for my nails to get done last week. Here I am back in the shop when I should be next to sit in a chair and now here having to wait another 30 minutes to a hour on service when they didn’t do my nails correctly the first time. I paid $50 for something basic and it wasn’t done right. I could’ve went anywhere else but I tried to give the business a try and I WILL NEVER BE BACK after this and I will let all my friends and family know that referred me here to your services so they won’t return and have the same problem!

This place is not professional at all.. very rude! Never said anything other than to ask us what we wanted to have done. Then they sat us at the pedicure chair gave us a book of nail colors and walked off NEVER SPOKE… There were several people getting their nails done plus 5 people doing pedicures. other women doing manicures as well. Again no one spoke … after sitting there for ten minutes we decided to leave. again NO ONE SPOKE to us…. With that being said… why? Why would they ignore us ? Was our money not good enough? Or was there an underlying reason??? Hummm made me realize just how hateful and disrespectful people can be..,

I have great service at here. Had a wonderful experience. Absolutely stellar services themselves. They were highly professional and very warm and welcoming. I will definitely be back.

The worst experience I have ever had at a nail salon. I asked for square oval nails and Thai Nguyen made them stiletto shape. I expressed to him early that I did not like that shape, nonetheless, he kept going. I told him that they were no shaped right, he yanked my hand, cut them all off, and told me to leave. I asked for them to be filed down and they told me to go somewhere else.

Such a shame because Romeo did my toes and he did an AMAZING job. I would’ve gone back to Romeo, but I will never go back there.