LuLu Salon & Day Spa Reviews, Prices, Services, Photos

Highly recommend! Great work ethic! Got my Eyebrows done, hair extensions as well! Love the results 🤩😍

Didn’t see my review so I am posting again. So nobody experiences this crap, and never comes here.

Horrible! Horrible! Horrible! DO NOT waste your money on these lashes. I CAN NOT even begin to describe the horror of this service and quality of product. Yesterday I had an appointment at 12pm and by 7pm I was already sitting with another business to have them removed because of the discomfort I had from the lashes scratching my eyes and the glue being all crusted and clumped together. Yes, they have lash removal service but for the sake of myself not losing it on the her and the management, I paid and left and tried to remain professional. I even contacted a different local lash tech to remove them right when my appointment ended and she Said… “ I’m sorry but I cannot remove them, I have dealt with her Clients before and it is nearly impossible to remove without having lashes come off”.

if the pictures don’t say it all…

I have been getting my lashes done for over 2 years in El Paso. I have never ever experienced something so bad that I’m now literally embarrassed to go out in public because I have lost over 60% of my lashes.

Right off the bat when she starts, my eyes are starting to tear up and my first thought is the quality of the glue and her technique of application (my first red flag). She saw that I was bothered and she said “ are you okay?” I said “ you’re being super aggressive” she replied, “agressive how?” And I said you’re being rough and I can literally feel the lash extension poking my eye and during the entire service my lashes would not stop watering my eyes kept watering and she kept cleaning my tears… which is FINE because sometimes that will happen during the application processes but not during the entire session. She kept saying I thought you have had this done before? I’m thinking sooo? I’m the one in the wrong?! Yes I’ve done this before and this is NOT correct. She said I’ve been doing this for years and even if she has been doing this for years… this was a terrible application. I told her the application usually takes over and hour or so because I was getting a new set… and she said she did apply to all my lashes. But she finished in 30 minutes. Do these pictures look like she applied it to each lash? No. She let my lashes dry for 10 min after service and came back with a complete different attitude! Apologizing for being rough when I know damn well she just wanted a good tip and it was to Late for apologizes at that point and that is not Good customer service! The glue is a terrible product (white and clumped) and is NOT a natural look. It looks like i did them myself. I got them done today at 12pm. She is not a properly trained lash tech and I would not spend $100 or even $2 on a service like this.

2 hours I sat down yesterday with a lash tech in tears! The lash tech that was removing them could not believe the condition of my lashes and quality. She tried three liquid removers and they were basically super glued and that is why I lost 60% of my lashes.

For the sake of the management do not even bother responding like you have to Other customers, that you pride yourself in “good customer service” and “we would hope for you to come back so you can resolve the issue”.Really? If you can’t even apply lashes correct why would I let you touch my face again or even bother to explain that the lady who did the work thinks she knows what she is doing and she doesn’t.

Please to anyone reading this… DO NOT COME HERE. i would hate for this to happen to someone else.

Loved my hair 🥰 great experience! Already booked my daughter in as well ❤️

Wonderful salon and great experience! Stylist us excellent and very accommodating! Staff is great as well! I will continue to receive various treatments from them and I would recommend them to anyone looking for a new look to make you feel great!💜💜💜

Dear [ Lulu Salon & Day Spa ] team,

I wanted to take a moment to express my gratitude for the wonderful experience I had at your spa. From the moment I walked in, I was impressed by the warm and welcoming atmosphere, and the staff’s professionalism and attentiveness throughout my visit. The treatments I received were top-notch, and I left feeling relaxed and rejuvenated.

I also appreciated the attention to detail, from the calming music and aromatherapy scents to the cozy robes and slippers provided. Your spa truly exceeded my expectations, and I look forward to returning soon.

Thank you again for the exceptional service and experience.

Best regards,

[hashim]