Lorene Nails & Spa

I booked an appointment online for some relaxing “momma time” after the birth of my daughter. I showed up on time and was sat in a pedi chair (super comfy). It was all downhill from there…a crew of guys showed up and started removing all the pedi chairs one by one. My relaxing evening turning into a war zone with loud banging, men swearing, water all over the floor, and I was holding my breath as they slowly made their way to the chair I was in (see the picture, all the chair we’re there when I arrived). I’d have gone elsewhere had I known what was about to transpire but I was already started…they should have NEVER allowed me to make an appointment or notified me to reschedule!

The women who were doing my mani/pedi were very apologetic but definitely rushed. My mani was done while I was getting a pedi so I couldn’t even try to relax and read my book.

Then it comes time to pay and I was suspicious about my “deluxe” mani pedi because it was fast…like Andretti fast. Yeah, it wasn’t a deluxe but not to fear they wanted to charge me full price anyways. I pushed back a little and got a whopping $5 off (which I tacked on to my tip because it wasn’t the techs fault).

If you’re thinking of going here don’t. Plain and simple. They care more about their money than service and should have never let me spend my one night with a sitter in a construction zone.

Off to get a glass of wine now…or two.

I have been going to this salon for two years. It’s really beautiful inside but parking can be a pain. The owner is a nice guy and keeps busy. I like when he does my nails because they never lift or fall off. The only issue I ever have is that pricing is never consistent. Sometimes I’ll be charged 23 for a fill and sometimes just 18. When I get shellac on my toes a change is 25 but sometimes I get charged 30. Other than that the older lady who has her son also working pedicures is the nicest of staff members! She is so positive and I love seeing her there! Other staff members are alright not rude but not extraordinarily nice either. I send people to get their nails done here all of the time and I’m always getting compliments on my nails! I’m moving back to Idaho in a few weeks and I’m going to miss Diva nails so I thought I should leave a review so people can come here too!

I was a regular visitor to Diva Nails for about a year when I lived in Ann Arbor. They were really great in many ways. First the salon is very clean and comfortable with even a little bit of a luxury vibe. Second the service was always great. My nails always lasted long and if they didn’t, you could easily come in and they would fix them for you no cost. Third the employees were very friendly and especially if they recognize you would be extra attentive and nice. Always enjoyed going there and would definitely recommend them

Had my first pedicure here today and I thoroughly enjoyed it. Great atmosphere and Dan did a good job. I’ll definitely be going back.

Great technician, bad place. I wanted to like this place, but after many bad experiences I will not be coming again. I’m quit shocked at the positive reviews this place has, to be frank. But they must all be around a year old, because in the past 4 months this place has been terrible. There is nothing worse than waiting when you have an appointment and this has happened to me multiple times,. I had an apt to fix a poor nail job by the owner herself and I waited for two hours for them to fix 3 nails.

Today I made an apt for 5:30pm, they sat me with my friend friend who was getting a pedicure and even though I reminded them multiple times that I had an apt at 5:30 for a manicure they kept saying “someone will come to get you”. They never came to get me. I ended up going up front and reminding them that I had made an appointment and it had been an hour and forty-five minutes. Finally they did my nails. Victoria is a great nail tech, but my mood was so sour after being constantly ignored at this place that it was hard to enjoy them.

Then my friend came up from her nails and they literally looked like she did them herself. When I went to pay I asked if they could do something because the wait was so long and the woman said, you wanted to stay with your friend. I couldn’t believe she was blaming me for them never attending to me! She is the owner, too!

I always see people waiting and they’re never happy. I’ve also seen people get up and leave because they are so upset with waiting even after having made an appointment. I wish they were honest when I make appointment s, if they don’t have time to do the appointment, then say so! They also take returning customers for granted so my guess is that all the positive reviews on here are from first time customers, not long time customers like me.they also prioritize pedicures over all else. They will make you wait forever if you don’t get a pedicure and they’ll try to upsell you without being upfront about there prices. The owner is extremely disorganized. And no one knows what’s going on.

Wish Victoria worked at another place, she is talented.

Do yourself a solid and do not go here. I sure won’t be.