Lilly’s Nails LR in Little Rock, AR

I don’t think there needs to be much explanation if you look at the photos. I had my nails done on Thursday for my daughter’s wedding weekend. By Friday morning I had nails that were popping off while simply brushing my hair. The photos I have attached here after I had already had to glue back on three other nails. With it being wedding weekend there was zero time to go back to the nail salon until this afternoon, Sunday. I do not live locally and I live four hours away. I am on my way back home this afternoon. I stopped at the nail salon and very kindly started the conversation to request a refund for my nails. I have been having my nails done for over 25 years and I’m well aware of how nails should stay and last. I usually can make it three weeks to a month between having my nails done. This was absolutely the worst nails I have ever had done. They refused to give me a refund and we’re only willing to give me credit. Again I live four hours away, and do not plan to drive four hours to have my nails redone and reuse the credit. I even asked them to call their owner when they refused to give me a refund. They refused. This was a very special time and weekend for the life of our family as our daughter got married. Having to worry about a nail popping off the entire time was very aggravating. I would never recommend this salon to anyone and I’m very disappointed in their service.

I rarely leave reviews, but my recent visit to this nail salon was so horrendous that I feel compelled to share my experience. The service was abysmal from start to finish. An inexperienced girl with zero expertise handled my acrylic nails, attaching them without consulting me and shaping them poorly.

Despite requesting square nails, the shaping was a disaster. The technician proceeded to apply dipping powder and, inexplicably, used an electric driller, resulting in three nails with drilled flesh and uneven 3mm thickness. When I insisted on stopping, I was told there would be an extra $20 charge for nail removal or an attempt to fix them.

After a 10-minute attempt to salvage the situation, the original technician resumed. I opted for a simple design, maroon for eight nails and two golden nails with a leaf motif. The execution, however, was far from my expectations.

To top it off, the salon charged me a staggering $75 for a service that typically costs $40 for a full set of acrylic colored nails. Despite my dissatisfaction, I chose not to argue and silently paid, making this the worst salon experience I’ve ever had.

In summary, avoid this salon at all costs. The lack of skill, professionalism, and adherence to customer preferences resulted in a truly terrible experience.

I’ve been going here for a few months. I am never disappointed. These Vday nails they did today are super cute! Ask for Jenny. She’ll treat you right.

I have nothing bad to say about Lilly’s Nails, But I will say when I first came here about 2weeks ago it was fast and our nails was looking good. They are nice and most of all professional. And when you make a appointment they will get you seated in a chair real quick. 🥰🥰

best nail place ever , satisfied every time i come! such great customer service, they never fail to amaze me! i literally love all of the nail techs