Lady Nails Reviews, Prices, Services, Photos

First things first: This post is intended to share an honest perspective of my recent experience with Lady Nails salon in Arlington, TX, and specifically, with the owner, LeLe.

LeLe’s attention to detail was terrific, but her professional courtesy is not to that same level of excellence. On the day of my last appointment, she was a full 30 minutes late, and no, she didn’t communicate with me ahead of time to let me know. I didn’t know she was going to be late until I was already parked in front of her salon at two minutes before my appointment time. Many people may not have waited, but because her work was always good and her shop would be closed over the next week, I waited.

Yes, I was feeling frustrated and disappointed as I waited, but when we spoke at about 6:10 and 6:20, she asked me over and over again to (exact wording) “please, please wait for me.” My feelings were as they were because I always expect my service-providers to give me the SAME courtesy and professionalism they expect from me. Now, you may be thinking, “Give the lady some grace.” However, that was not her first time being late to my nail appointments. In the past, I have waited from 10-20 minutes for her to even ARRIVE to the shop. That particular day was the first day she was a full 30 minutes late arriving.

Fast forward….. Once she arrived, she apologized, she did my nail service, I paid, and I left. No, I didn’t tip her because she made me wait (outside, in the evening) 30 minutes beyond the time she scheduled me. Also, she didn’t offer to reduce the price or accommodate me in any way because of her tardiness. (If I would have been 30 minutes late, she would have canceled my appointment.) Service providers should be on time too. Right? The weight and/or blame cannot always be on the client. At the very least, she could have and should have communicated with me beforehand if she thought she would be late. That would have been nice.

Fast forward….. Today, nearly two weeks later, I messaged her for a pedicure appointment. The text message I received from her was (exactly), “Good afternoon ma’am. Your standard so high i can’t make you happy May you check some different salons. I’m so sorry for the inconvenience.” I must admit that I was hurt by that message. My immediate thought was that she chose to drop me as a client because I failed to express enthusiasm when SHE was 30 minutes late. I mean, I didn’t yell, talk badly, or cause any type of a scene. I spoke, sat quietly, and I paid the full bill I owed.

While she’s certainly not the only nail tech around, she is very detailed and I was always happy with the outcome. However, according to her, my standards “are too high” (because I want my service-providers to be on time in the same way they want their clients to be on time). I do hope the best for her in the future, but I also hope God shows her that “in this case,” she was wrong and she should have taken responsibility for her error.

So, if you’re in search of a nail tech who will consistently be on time, this may not be the place for you. However, if you’re okay with the random waiting in the parking lot and still paying full price, this tech may be a perfect fit.

If you’ve read this far, then you know I’m on the hunt for a new nail tech. My new person MUST be timely, communicative, welcoming, extremely professional, and FAIR. If you know of anyone, I would appreciate a referral.

This has been my nail shop for the last 15 years

I have been coming here for years. However, over the last few times. I haven’t been able to do a walk-in. Which could be due to covid, but its a little irritating when I take time out my busy schedule to get my feet done to just have to schedule an appointment. I even tried calling to be sent to voicemail several times.I work for the state and my days vary a lot. So when I’m able to get over there that means I had sometime to burn. Ik some of you will say go on a weekend, but I have done that several times now and have schedule appointments late in the day as you all know how nail shops are on weekends. However, I am a loyal customer and some may say to a fault. I just want my feet done and some me time 😩

Update on Lady Nails:

I must say I have stuck it out with my nail lady here. After talking with her the last time. She has shown me what great customer service is. She definitely has a customer for life. I am pleased to say she has made every adjust and ways to make sure she can fit her people in. Thank you, Ms. Lili!

AWESOME!!!! I wouldn’t go any place else. I would give more stars but can only give 5 but I would double or triple it.
Still the same as before!

I was passing through Texas I called and made an appointment with Ms. Lele and she was very nice very professional all around good people. The only thing I didn’t like it took a little long for my full set but if you like your relax time at the salon that will be perfect for you. I will come again if I’m ever in town again.