KV Nails & Spa

Came in on a Sunday at 4:30 because their hours of operation on Google says closes at 6. Walked in and was told they close at 5 so they can’t see me. I drove 20 minutes to come here because I like the way they do my nails the best and the atmosphere is very nice. I was very disappointed. And I can’t go back the next day because they are closed on Monday. Please change your business hours to avoid confusion in the future. Thank you.

This is a great place to do a great mother daughter mani spa day. Great atmosphere and service. Once you find your right fit stick with them you will fall in love…Me and my 3 daughters have been going for a couple of years.

I really wanted to love this place because I love that they offer so many services and complimentary drinks. I kept going back because I loveeeee the iced sweet tea. I have gotton a fill 3 times and a pedicure 2 times and every time I go I end up not liking my nails because the shape is horrible or the design is horrible . They lack having colors if I’m being honest they need more colors. I asked for an all white toe with white French on top and they didn’t have enough shades of white to do it. She said she could do it and ended up failing and I tried to go again with a different person and she couldn’t do it either. I paid a lot for these services to not get what I wanted. On top of that my toes are still rough feeling after each pedicure they don’t use the right tools at all! They only use a little scrubber for the calluses and not the metal tool. I then heard that Peter is amazing at nails so I was going to try to go again and he doesn’t accept new clients so I’m done going here. Also the receptionist is rude every time I call and come in- short hair mixed female. Eva and nina were so rude and I tip every time I come so I’m not sure why they seem so unhappy doing nails and toes. Titi is nice but can’t do a simple white on white French or get all the dead skin off. I wanted to give them more stars but after wasting money so many times and horrible customer service I just can’t. Not to mention my nail popped off a day after my fill and now this fill has air bubbles and not straight lines for the French.

I usually don’t write reviews, but I have to. I’ve been going here for awhile. I got the dip powder which is supposed to last for at least 2 weeks. It has been 6 days and one of my nails peeled. I was told by the manager, Kim. That there is a 3 day grace period, after that I will be charged. I think that is crazy. Especially when you paid for dip! I asked to speak to the owners and was told they do not talk to customers about complaints.

I’m so disappointed in them.

My pedicure was not a good experience.
I had two issues, my toenails and the service.
When I told her no polish at the beginning of my service, she was surprised. At this time she already worked on one foot cleaning up the cuticle and filing. On the other foot she stepped up her game because now she couldn’t hide anything with nail polish.
During the service she put callus remover on my toenails, left dry skin on my both my little toes, filed all my toenails too short, in addition to mis-shaping them and one big toenail was longer than the other. I didn’t ask for a cut-down, just file.
I told her I didn’t like it and reasons why; she didn’t seem to understand what I was saying.
I went to the desk to pay and told the cashier and manager that I didn’t like my service because my nails were filed to short, mis-shapened and one big toenails was longer than the other.
In short, the manager said the nails look the same and I was being picky, Then he asked the AA cashier to look at them since i didnt believe him. I told him this IS NOT a race issue, I know what my toenails looked like when I came in Also, there was no apology. The pedicure was $50 but I was charged $55.
In my 40 plus years of age, I’ve been to nail salons since I was 18. Been to cosmetology school. Have done my own pedicures. In this situation, I know wrong when I see it.
I’d like to support businesses and not do things myself, but this experience ….mmmm