JCPenney Salon Reviews, Prices, Services, Photos

Brenda was so accommodating to my grandmother who is in a wheel chair. Before her haircut she didn’t want any pictures taken of her. Now she feels like a new woman.

Remy did an amazing job on my little man’s hair today! He is 1 year old! He was a little wiggly! She was so friendly and made it very comfortable for the both of us! His haircutt was absolutely prefect! I thank her for her kindness and patience with us! 💜

JCPenney Salon was a fantastic choice for my wedding day hair team! I am a regular customer to their salon, and knew their team would have the quality and service I was looking for. They did wedding updos for myself, six bridesmaids, and both of our moms. Everyone was super happy with their hair, the girls in the salon are friendly, and everyone was completed on time. They even let us in before the store opened to accommodate my wedding schedule! My stylist helped me attach my veil to my hairpiece. Jackie, the manager, was easy to work with over the phone for booking the appointments, and even called a few days before the wedding to confirm details, and simply wish me a happy wedding day. Cannot recommend them enough!

BEWARE, I scheduled online for a double process as I know my hair needs to be lightened before the color takes and when I got there with the stylist she said that when we schedule online it doesn’t give a long enough slot to do a double process so I should try for a single process as she has a client after me. Not only did the color not take like I knew it wouldn’t, she then tried again another single process which added more time (plus she called her next client, a regular, to come in a half hour later) and at that point I had given up and said the ‘yeah looks good’ as I was over it. She did ask if I more time to try the next day but I only get my hair redone once a year and I already had been gone for 3+ hours…plus I have two young kiddos…I don’t have time to just come back the next day.

I left not satisfied at all and disappointed as I finally got my hair redone and when I looked in the mirror I barely saw a change. If I’m gonna spend 150+ dollars I want to see something great. I called the next day as I booked an appt to have it fixed. They agreed but then the stylist called back and was very annoyed sounding that I ask for her to fix it. That she actually bleach my hair and that she wouldn’t do that as she already did 2- single processes. She wanted to get me off her schedule as she had an actual regular client that she didn’t want to take an appt from. I was taken back and pretty much was like FINE just to get her off the phone.

I did call back a third time to ask to speak with the manager as I wanted my hair to be fixed and have someone else do my hair. I have the vm and I still need to call back but I’m just so disappointed. I did go somewhere else to get my hair fixed which wasted more time to get it right but I love my hair now.

Lesson I learned : online booking..if the stylists know it doesn’t book long enough for what I selected the appointment for – please get it fixed or when it says double process to call and clarify what they want. When I book I double process it means I need my hair lightened! I know my hair better than the stylist does. I started going to jcpenney as they were a fair price but it was a waste of time for something I treat myself to yearly.

I recently had Maddi R. highlight my blonde.
She listened, heard and understood what I was looking for. She not only was extremely knowledgeable, but stands firm on her beautician morals and will provide a caring explanation for her processes and strategies. The results of her skills is something to see to believe, because there are no words when it’s exactly what you requested!