Franklin Nail and Spa Reviews, Prices, Services, Photos

Jin, thank you so much for your amazing work on my nails. They are perfect and just what I wanted. Although, my nails were different lengths, Jin made them look beautiful and recreated the nail design I showed her from a picture. Definitely recommended. And she was efficient. Everyone is so welcoming!

Steve is the person in the front desk and he is very polite and kind, all the personal in Franklin Nail Salon are very professional and kind, the place is very clean and they always listen for the customers requests. This is a place that I always will recommend.

My manicurist name is Rose but all of them are very professional 🥰

THIS PLACE GAVE ME NAIL FUNGUS!!!

I went to get a pedicure a while ago, and the girl cut me so badly i couldn’t stop bleeding. But she just performed the pedicure as usual with my toe bleeding. As it healed I noticed it started to look really funky. I thought maybe the cut was infected and if i kept it clean it would heal. I went to the doctor and he tells me I have toe fungus, and that if it is going to heal at all it’s going to take an entire year of medication every single day. STAY AWAY FROM THIS PLACE!! Obviously very unclean.

Today we had an appointment at 11:40 am for a mani/pedi. My house pedicure was good until they moved me to a manicure table before applying the colored coat… I thought they’d add color at the table but they never did, so now my toes look unfinished. While waiting to have my manicure done, they moved me to 3 different tables until one lady finally started taking off the old dip powder manicure I had (it was 1:30 pm at this point). After removing the polish on my fingers, she told me to go to another table and wait since she had “someone else with an appointment to take care of”… I was very frustrated to see that they were taking so many other people to do their manicures before even finishing mine. It was even more frustrating since I had an appointment at 11:40 am. At 1:50 pm while waiting for a manicurist, I was telling my mom that since her manicure is nearly done and mine still wasn’t started, there’s no reason to wait any more because mine would take another hour at least (since I wanted a gel French manicure). I guess they overheard my discussion and decided to place me at a table in room all the way in the back labeled “lash room”… I waited another few minutes, but since no one still came in to do my nails I realized that we no longer had time to do it since we had a 4 o’,clock reservation somewhere. Since it was already a few minutes after 2 pm, the nails would take another hour to be done and we’d be late to our next plans.

Waiting 2+ hours to have an unfinished pedicure and NO manicure is absurd. This was a great waste of time and I will not recommend this place to anyone.

The person I was with also had a reservation for a manicure but they never tended to him. It was nice that they didn’t charge me for anything, but I do not like my time wasted nor to be toyed with like that. They clearly just wanted to maximize their profits by taking every person that walked in (who had 1:15pm appointments) while trying to string along the people that came in groups to “force” them to wait.

I went there for a 25 minute chair massage and paid upfront, $38. I told the man doing the massage that I’d like him to focus on my neck & shoulders. He didn’t seem to know what he was doing, so I asked again. After 5 minutes of him not listening & me not enjoying it, I ended the massage. I told Steve, the owner, that I’d like my money back for the remainder of the time and that this man wasn’t listening to what I asked him. Steve handed me $8. I told him he needed to give me more back and he gave another $10, which still wasn’t enough.
I’ve been going to the salon for 5 years & Steve is a terrible business owner. He doesn’t honor appointments when you make them & he takes walk-ins over you. I feel that the place is slightly overpriced as well.

Steve, you knew exactly what was going on. You owe me $20 and can send it to my home.