Cosmo Nail Bar Reviews, Prices, Services, Photos

I have been coming to Cosmo Nail Bar for about 3 years now (Moved from Florida) and it is the second time I get terrible service. I initially went in for a pedicure on Thursday. I think the lady that provided the service was in a rush and immediately released me. She initially stated to wait 5 minutes for the toes to dry but I waited exactly 12 minutes. I put my shoes on, and left the facility. As soon as I got home I checked my toes and the polish was all messed up. I quickly gave them a call and the gentleman (extremely nice) said I could go back on Friday. I went back on Friday and Saturday and they were extremely busy. ( Mother’s day weekend) so I told him if I could go in on Monday, and he said yes. I went it today Monday 5/13 around 1:55pm. I was greeted by a young lady who was extremely professional and helped me match my nail polish color. She walked me back to a chair and a lady came over a little after. When the lady arrived she looked extremely annoyed and asked me why I was there. I told her the story and she immediately answered this was my fault and I should have not put my shoe on. I told her the story and explained to her I was released immediately and that the lady had said they were dry. She rolled her eyes and started banging on the tub for me to put my feet up. I told her it was not my fault she was upset and she didn’t say anything. She painted 3-4 nails and I told her, I could see another toe that was messed up. She started painting that toe, but you could tell she was just extremely annoyed. Upon completion she said I was done. I asked if I could get the disposable flip flop, and she said No, just put your sandal on. I said no, they are going to get messed up again and I don’t want that to happen. She started putting the flip flops on and they were put on incorrectly, I let that pass and went on to put my feet under the light. I asked her what her name was and she refused to tell me her name. She said “you don’t need to know my name”. A lady was passing by so I asked her who was the lady in the long polka dot dress and she said her name is Tina.

Tina was extremely unprofessional and rude, and I don’t think I will ever be back.

Picture of the redone shows the toe was not painted correctly. But I was over the service so I didn’t bother to say anything again.

If I had a choice I would give them 0 stars.

The other photo shows how bad my previous gel manicure was. That manicure was done in early March and that was actually the second attempt they did trying to fix it. Lady fixed all of my nails twice. But she was in a rush, so they turned out worst then the first attempt.

“Vanna from Cosmo Nail Bar is hands down the best nail tech that I’ve ever had the privilege to work with. She was professional, warm, and inviting. She has this natural maternal energy about her that makes you feel at home, even if it’s your first time, which was the case for me. I’ll continue to come back to Cosmo Nail Bar because of how positive the overall experience was.”

Torn between stars to give. I’ve been to this salon a handful of times in the past 2 years…. It’s not the best salon I’ve been to but not the worst.. I’m not sure if they’re many left worth going to anymore.

I got a manicure yesterday and wanted gel. I chose a dip color (not knowing) so she “tried” to color match with a similar gel. Girl kept bringing up colors that weren’t even close so I just said “go ahead with the dip.” I don’t like dip but I wanted this color. She didn’t clean my cuticles (didn’t even open her little tool baggy. Did a horrible job in that department. Didn’t shape my nails the same. Not recommended.

Took my sweet lil 93 year old grandma to get her nails done and as we walked in, no greeting, no talking to us, no one acted like they wanted to service us. So we waited for 20 minutes and as people passed, they never said a word to us or asked if we had been helped. Disappointing because I usually love this place! But I’ve now experienced better at many others in Arlington.

I chose Cosmos to get my birthday nails done because i had people going with me for pedicures as well, and I knew the pedis were good, but have never gotten my nails done here. I showed the lady what I wanted it was pretty simple, but she told me they did not have any type of charms for nails, like pearls. Charms are extremely popular for nails for a few years now and I was surprised they did not have anything especially since it looks like such an upscale place. I told the lady I just wanted a soak off since they could not do what i wanted and she soaked them off, did not even file my nails down or use cuticle oil or lotion. I left with dry dingy nails, definitely do not recommend.