American Nails and Spa in Omaha, NE

The lady absolutely destroyed my cuticles. They wouldn’t stop bleeding during the manicure – so bad so that at one point I had blood literally dripping down my thumb. It’s the next day and they are still bleeding and painful on several fingers. Wasn’t even given a discount in the service. Also chose a special effect cat eye polish and after they had painted it they told me they wouldn’t be able to do the special effect, so I ended up with purple nails that I never would have chosen. Won’t be back!

I have been going to Ellie for about 9 months and I have been very happy with how my nails turn out. So nice looking! She is also very nice and we have great conversations about so many things.

Waited 45 minutes past my scheduled time. The next morning I noticed air bubbles which had popped. The acrylics were not close to my cuticle at all. I went to get them fixed and there is still an air bubble. You can also tell where the other ones had peeled. I asked if she could fill them more and she said no because the brush is too big to get that close. She also said that she was almost out of the color and she had barely had enough to finish the 2 accent nails. Never going back. Not worth $60. She was rushing the entire time.

I came on a Tuesday around 7:25pm with no appointment. They advertise they close at 9pm but I was told I could get only 2 kinds of pedicures, due to time (No pedicure is 1.5 hour long). The two girls up front were far from friendly. The nail tech I had was nice but rushed the entire pedicure. Paid extra for deep callus treatment and barely scrubbed my heels. I was in and out (with gel polish) within 30 minutes. The foot massage lasted maybe 5 minutes in total. 4 days later the polish on my big toe has lifted and partially peeled off. I was hoping to like this place due to proximity to my home, but I’ll drive the extra 10-15 minutes to another shop that will take their time and give a quality pedicure.

Ok. I never give reviews, but here we go.

I have had my fair share of pedicures, but this one was BY FAR the least relaxing one I’ve ever had. My foot was literally gashed open. My nail tech was apologetic by the end of the appointment (she was a very nice lady), but she admitted while she was apologizing that she wasn’t paying close attention and that it was a new grater she was using so she didn’t realize it would gash me… Accidents happen: I’m absolutely NOT happy about it, but I get it. What was MOST upsetting to me was that her immediate and persistent response was to push my foot back into the gross, cloudy foot bath. I was clearly uncomfortable about doing so. I kept trying to pull my foot out, and she just kept trying to push it back in. I finally said something like, “I just don’t want that cut to be in dirty water” and she got the hint and started spraying it with alcohol. She never attempted to clean it with fresh soapy water. She just continued the pedicure, sprayed some alcohol on it every once in a while, and put a bandaid on it at the end. At checkout, they gave me a half price discount on my pedicure and told me to call them “in case anything happens because we all have insurance”. They also told me to “do them a favor” and put alcohol and Vaseline on it daily.

The nail tech and the manager (?) I spoke to both seemed genuinely apologetic -which I appreciated. I have literally never had something like this happen at a pedicure before.

American Nails gets 2 stars because of the staff apologies and concern, but I will never be going back. I think that people should know that American Nails does not appear to have a protocol for first aid/hygiene for incidents like this -or at least not one that was sufficient for me. I hope that someone at American Nails develops an appropriate protocol and trains the nail techs so that when this happens again, the next customer feels more comfortable. I surely did not.

Sidenote: this is a manicure I got from American Nails late last year. I wasn’t going to leave a review about it originally because they let me come back in and fixed it for free. I thought it was only a one-time bad experience. I was wrong.