PENZONE Salon + Spa Short North Reviews, Prices, Services, Photos

I wanted to like this salon, and I wanted to like the stylist that did my hair (Sage). I went in for a special event hair style. I had an updo style picked out but the stylist thought it would look too “severe” with my dress so I went with my back up hair style which was Hollywood type curls. I called the salon before my appointment and asked if I should come with clean or dirty hair and they said 1 day old, so that’s what I did. I have hair that’s more on the oily side so after one day it was so flat. The stylist did NOTHING to increase the volume or make it look like my hair was not sticking to my head from the oil. She didn’t even brush it before she started curling it. I paid $81 for the worst curls I’ve ever had in my life, 2 Bobby pins and a spritz of hair spray. It was awful. My appointment also started 10 min late and I was 15 min early. When I went to get my makeup done my makeup artist commented “I thought you were getting your hair done before this”. She had to help me salvage my hair before the event. The absolute worst service and experience I’ve ever had at a salon. The audacity to charge $81 for what she did to my hair is shocking. I’m new to the area and I’m looking for a new salon but ladies, this place, ain’t it. Save your money and find a better salon.

Went to PENZONE for the first time today! Aldina did my hair and gave me exactly what I wanted! I had never been here but she made the experience super comfortable and I knew right away she’d do a great job! She asked me questions about exactly what I wanted! Love my hair she did awesome!

My experience here was not a good one, in fact I honestly feel taken advantage of.

I am a college student who is on a budget so I booked an appointment with a newer artist for a balayage and cut. My artist did consult with me about how I wanted my hair cut and what I wanted my color to be. After sitting for a test strand for about an hour my artist washed it out and THEN told me that she cannot cut my hair because it is curly. I completely understand her reasoning and am not upset that she didn’t color or cut my hair—I am upset about the fact she waited OVER AN HOUR to tell me this.

If she was not capable of doing my hair, why wouldn’t she inform in the the beginning? In the end I paid $60 for my hair to be washed and for moose to be put in it. I can wash my hair at home for free.

I genuinely feel that I was taken advantage for money. I was not informed that I would not be receiving the service that I wanted until over halfway through my appointment. If I had been informed of this fact in the beginning of my appointment I wouldn’t have wasted my time getting my hair washed and would have simply rescheduled with a different artist.

Now, I will be looking for a different salon to get my hair done at, and hopefully one that offers transparency upfront with their clients.

I booked this place for Hair and Makeup services for my wedding day. I was SO IMPRESSED with how the day ended up. It was so nice to sit with my girlies at the bar and hang out while we waited for our turns. I had 9 people (including me) get hair and airbrushed make up done in less than 4 hours! They also have me the option to pre-order food for everyone so that we could stay well fed. Definitely would recommend for a salon bridal experience! P.S. Dion and Chey are absolutely wonderful and made me feel so beautiful on my big day!

I am a college student and find it difficult to make time and find transportation. I was deeply upset with the haircut I received and found the stylist to not only be poor at his job, but also slightly rude.
I had a mens haircut a couple of weeks ago. I was booked with a male stylist, I cannot recall his name. I showed him photos of the desired length and style. He barely looked and begin cutting. I asked for several inches off my hair, but he would hardly take off length. Each time I was asked what I thought throughout the cut, I was clear I was unhappy with the length. After multiple responses, and him not making any change, I said it was good and concluded my haircut.
Although people are often unsatisfied with their haircuts, and one employee may not be a great reflection of the business. During my haircut, another stylist was coming up to the guy cutting my hair, asking him about the color he wanted. Also, they had a conversation about how his other client was ready to be colored. It was clear that I was given a very short time slot in the middle of another coloring appointment he had. I found this not only rude but also a reflection of penzones policy and treatment of customers. I was given a small time slot which rushed the guy cutting my hair to maximize profits. Truly the worst mens cut I’ve had, and for nearly $50. Truly in awe at their customer service and quality of work.