Broadway Nails Spa in Baltimore, MD

From the moment I called Tony, to the time I left, I knew I was going to a unique salon. The staff here is friendly. The owners are very kind. Tracy knows how to help with ingrown nails better than anyone. Karina is a very detailed and thorough technician. You can’t go wrong. Plus, their prices are fair and reasonable.

My set is only 3 days old and my cuticles, top coat, and design is chipping. I’ve learned it occurs when regular and feel gel is mixed together. Nevertheless…when my card stopped working to tip and the universe wouldn’t even allow ATMs to work, it was saving me from being upset. I’ll have to change locations and get a new set which can be hard on the nail bed. The first set I got actually grew out pretty good. Not sure what occurred this time but hopefully another customer will be luckier than myself.

First let me start by mentioning the first experience I had which was back in December 2022 I asked to get red cat eye nails to which they said they didn’t have so I settled for plain red gel fast forward to last month I got a gel mani and gel pedi. My finger nails were long and then one by one they began to break off at the skin of my nail bed. I went back and showed them to which they said not to return for three weeks. Well last night my toe nail started to break off in the same fashion as my finger nails so I went to them to get it fixed. Tracy or what ever the main nail tech name is decided to gaslight me and say that my nails were breaking off because they are sensitive!!! Let me also remind you the reader of this comment THAT THE LAST TIME I WENT THERE I HAD TO REMIND TRACY TO CLEAN UP HER WORK STATION AND ALL SHE DID WAS FAN OUT HER TOWEL THAT SHE USES. Not ONE TIME DID SHE USE ANY TOOLS THAT CAME OUT OF A SANITARY PACK OR THE BLUE LIQUID THEY USE AT THE BARBERSHOPS!! Today I expressed my displeasure with the service I have received and the lack of and NOT ONE TIME DID SHE TAKE ACCOUNTABILITY or apologized. If you want Poor service and your nails to break off this is the place for you. Also I will be informing the health department to investigate their HYGIENE PRACTICES and STATE COMPLIANCE

Update: I saw that she replied but Tracie RESPECTFULLY I WILL HAVE TO DECLINE DUE TO YOUR LACK OF RESPECT FOR YOUR WORK and your Customers, and most definitely THE LACK OF HYGIENE COMPLIANCE below you will find pictures of sterile tools used for manicure and pedicure! I would rather travel back to NYC or even Laurel MD for QUALITY nail service because money for my grooming IS NOTHING!

My recent experience at this nail salon was absolutely disheartening and frustrating. The initial nail technician (man) seemed completely clueless, attaching the nail extensions with glue and then attempting to cut them. Watching the extensions repeatedly fall off during filing was a painful sight. Rather than admitting his lack of skill and his mistakes, he persisted in piling on the acrylic, resulting in brittle, weak nails that were prone to bending and breaking.

My patience waned when I noticed the cracks and bends on my nails and asked him to fix them. To my disbelief, he cut all my nails instead of the two nails I brought to his attention without consulting me and assigned me to another technician. This other technician (I think was Tracey), I assumed, would rectify the disaster. Alas, it was not meant to be. She did not extend the acrylic on the nail bed as requested when I first came in and again when I sat with her, opting instead for thick layers of gel polish that created a dreadful, stubby mess. My requests for an acrylic overlay with a subtle extension were disregarded and even my request for a subtle ivory or nude color was met with confusion and I did not receive the nails or the color that I requested and showed photos to them for reference.

The pinnacle of disappointment came when it was time to pay. The lack of a cost breakdown and the audacious charge for subpar service took me by surprise. When I calmly asked to see what she had charged me for and raised my concerns that she had charged me for an acrylic full set (when they were adding the nails for the extension) for an overlay that was not done properly (she had not extended the nail whatsoever), the technician’s reaction was shocking. She erupted in anger and walked away aggressively shouting to the entire salon that the mess they created was what I had wanted (like I wanted gross stubby nails that took 3 hours to complete) and asked for despite the fact that my complaint was it was done horribly and at huge cost to my time due to their incompetence. It was abundantly clear that my dissatisfaction was not being handled professionally. I refused to engage in the nail tech’s shenanigans and paid the invoice and left. My sister also got a gel manicure that chipped within twenty minutes of the manicure being done, which shows the extent of their incompetence at the most basic level.

To say this was an unpleasant experience is an understatement. The incompetence of the staff, the disregard for customer preferences, and the unprofessional behavior displayed during payment are all egregious. I would strongly advise anyone seeking quality nail care to steer clear of this establishment. In a market where pampering and professional service should reign, this nail salon falls disastrously short. Your nails deserve better, and this place is simply not up to the task.

I have included the reference photo of “what I asked for” and the final result after 3 hours of “what I got.”

We walked in without an appointment on a Tues at 330pm and luckily they were able to get my husband and I in for pedicures (his first). Both nail techs Tracy and Lily were very friendly and very skilled. The facility is very clean and stylish. We both got the milk and honey pedicure which was wonderful! I will definitely be back! As a side note, appointments are probably recommended and I would make one before coming again. Truly excellent service!!