Bebe Nails (B.B. Nails)

**Since it wont let me respond to the owner, Yes I accepted the fill and the horrible paint job because I had been there already for 2 hours and I had a meeting I needed to be at, like I told you. You did state that you were going to paint the nail to cover up the mess up and then come back and Rose will fix it for me and I “not pay”. Your customers should always come first. If you mess up their nails, you should fix them. You would expect that if you went to a restaurant and they messed your food up, You would want them to fix it right?? You should see my nails now, how Rose let me walk out. Didn’t buff them and you can see the ridges where she used the tool to take the gel off. HORRIBLE. Word of mouth will hurt a business fast. Good Luck**
I first got my nails done here, recommend by a friend. 1st visit was great. Loved my nails. After about a week one completely broke and I went it fixed. Rose fixed it no problem and apologized for it breaking. Went back 2 weeks to get my fill, Rose was out of town and so they had someone else fill them, needless to say, whatever she put on my nails it made a small brown spot on each one of my nails. When I brought it to her attention she stated that when she filled them down it will go away, which it didn’t. After being there for almost 2 hours, they wanted me to stay and fix them (Their way was to just paint all of my nails pink so you couldnt see the brown) I told them I would have to come back another day. She said that’s fine no charge and come back when Rose is here so she can fix them. Well I came back today and told Rose what happened and that they told me and she would fix them. Her customer service went at the window when I told her that I wasn’t going to pay because they told me I didn’t have to. She said that when nails grow out they sometimes turn brown, which i have been getting my nails done for years and this was a new set, not even a month old, and that it never happened before. All she did was fix another nail that was lifting and took the pink polish off and painted a clear coat over my nails. I told her that I would be taking my business elsewhere and she just acted like she didn’t care. My nails now look horrible. The 1st time they are great, but after that don’t go back. Customer service is not okay. I just wanted her to fix what they messed up and it didn’t happen. I won’t be going back.

Great people. My wife has used them for years. She is always happy to go and looks great when she leaves.

The lady did a great job! She took her time and made sure it was done correctly. I have very thin nails and requested the dremel not to be used on my actual nail. She accommodated and was very friendly and understanding about it. My nails look and feel great!

I was there yesterday Saturday 07/17/21… they treated me very badly, because I don’t communicate well with little English, and they keep talking about me in their language, I recorded it and asked a friend to listen, and they just made fun of me me . lack of respect for me and other clients… my nail was terrible, they didn’t do as I asked, I paid dearly in a very bad job. from what they see they serve their customers well and others like me are terrible, I swear my friends don’t go there anymore, they said the same

Upon arrival, I was told my wait was going to be an hour for a pedicure. It was a Saturday, therefore, I did expect it to be busy. They got me in and soaking in about 25 minutes, not an hour, and shortly after they started the pedicure service. The staff was SO friendly, they communicated well and always made me feel welcomed. The service itself was wonderful; extremely relaxing, efficient, and definitely affordable. The massage chairs ACTUALLY massaged and felt so good. Overall, a GREAT experience. I will be back! ❤️