Natural Body Spa & SkinReMEDI Smyrna

I recently had a spa day with 7 friends at Natural Body Spa (Ivy Walk). Our group rented out the event space and each had a spa treatment. The event space was nice and the staff provided a few tables and additional chairs for our group. We were allowed to bring our own food, drinks and decorations which was nice. I worked with Carolyn and Shannon and they were very accommodating and easy to work with throughout the booking process. They were also flexible with the entire event allowing our group to have the space for a few hours after our services were over. Overall it was a good experience and would recommend it to someone looking for a relaxed spa day experience!

Upon entering the building the fragrance was refreshing. I was greeted with a smile and kind words. As I walked toward the back it was a relaxing feel and I asked, will I be in a holding area along? I want to be totally relaxed and don’t want to be around a lot of people. I was seated in a beautiful, relaxing area with soothing music that I completely enjoyed yet the massage therapist (Alaina) was greeting me in less than 5 minutes. I enjoyed a 90 minutes massage which was amazing! I will definitely be back. Added note: I could not leave without purchasing a Spa Retreat candle and Room & Linen Spray ($55) — smells delightful!

My husband purchased me a full body deep tissue massage for my birthday with Edward. I have had many massages over the years, all being deep tissue or sports massage and this one was the worst by far. With that being said, Edward was very nice, had a pleasing personality, the massage just was not what I asked for at all. I wanted a deep tissue and what I got was more like a trigger point massage. He did not massage my entire body, he basically found “knots” scattered around and pressed to relieve pressure and that was it, avoiding the rest of my body. I did not receive a full body massage, I did not feel relaxed when I left, I felt very disappointed. I unfortunately will not be returning.

Also, if showering off after a massage is an option then maybe consider letting the client know. For those of us who traveled 45 min to have this massage and won’t be returning home after, it would have been nice to be able to rinse off.

I purchased a gift certificate for a massage and gifted it to a friend for Christmas. She was so excited and waited until her birthday yesterday to use it. She let me know that she had the worst experience yesterday with Shauna. She said the massage therapist had ear pods in listening to something so loud that she could hear every word on the table was was unable to relax. When she turned over, she could see her phone propped up on the counter as well. The massage was very rough and the therapist did not check on her to make sure the pressure was what she wanted. It felt like a deep tissue massage, and this is not what she asked for or wanted. My friend felt that she could not express how she was feeling due to the therapist’s music blaring and felt the therapist wouldn’t hear her anyway.

The massage also lasted for 45 minutes, instead of the 60 minutes I paid for.

I am appalled by this and felt the need to write this review. I chose Natural Body Spa as a great gift due to the reputation of being an excellent and experienced Spa. I have used Natural Body many years ago at both the West Cobb and Smyrna location and it is clear that the quality has gone down significantly. I would expect this quality of service from a $20 massage, not $100.

Also- I looked over the review of other 1 stars and the response from the manager stating that after the massage, we asked how everything was, and the client said it was good. Let me tell you, Most people are not going to voice any issues directly after a service like this for many reasons.

Instead, the quality of service should be demanded for the start of the service from the spa for its employees. I understand many therapist enjoy using things like earphones, however it goes without saying that you should first make the client comfortable and at the very least, be able to hear them during the massage. I am embarrassed I sent her here thinking she would receive 5 star treatment, and instead, left stressed and sore.

My masseuse Princess was amazing! She’s very friendly, extremely knowledgeable, and has perfected her craft!! I’m already looking forward to my next visit. Thanks again, Princess! The front desk staff was very nice, welcoming and professional as well.