Pleasant Nails & Spa Reviews, Prices, Services, Photos

Went in about 2.5 weeks ago to get a dip manicure. The atmosphere was very nice but the service felt a little rushed and my tech didn’t dust off my nails after removing and filing off the old polish. Since my nails were dirty (had a bunch of dust on them) once she was dipping them, they only lasted about 5 days before they were coming off at the cuticle. I went in the next Tuesday (10 days) and asked for my money back. I was told I couldn’t get the $ back but they could fix it for free. Once I was in the chair and she was halfway done fixing it I was told that since it’s been 10 days they would need to charge me half the price ($20) on top of the $40 I paid a week and a half ago. The artist was telling me it was because I was using dip that it didn’t last. I explained to her that I’ve had dip on my nails for over a year and that they’ve always lasted at least 3 or 4 weeks. She still told me to do shellac next time. Needless to say, day 1 and the polish is lifting AGAIN. It’s now day 2 and my middle nail polish is already almost lifted all the way off. Definitely don’t want to go back and have them fix because I don’t trust it. Would rather they return my $ because the service wasn’t satisfactory by any means.

Reply to owner:

Your aggressive response to my review is unappreciated. As someone who has had dip on for over a year, I do know how long it was expected to last and it has never lasted me less than 10 days. I would have been more than happy to not receive any further service if I was told up front that I’d still be charged half for a correction, however, I was told (by yourself I’m assuming) it would be fixed for free. It wasn’t until AFTER my nails were halfway done that she said I would be charged half. I also would not have written this review IF the nails lasted, but my new set didn’t even last 24 hours before pulling up. If you read my review in a way that was to figure out the issue, rather than attack me as the customer, you would have seen that. My manicurist was pleasant and there was no attack on her character. I was however, disappointed that MY nails did not get cleaned off which lead to the dip not sticking. I said nothing about her shirt, or her, being dirty. All in all, I ended up paying $60 for a dip set that only lasted about 2.5 weeks PLUS had to spend for them to get re-done somewhere else. Your aggressiveness to your clients reviews really shows that you are not in the business of giving quality service. Trying to fix the matter, rather than attack your costumers and assume that they’re trying just get a “free”service” would take you a long way. I always pay well and don’t complain. I’m not looking for any handouts, just a service done correctly that is worth the money I spend. I really hope people think twice about coming to your place of service after seeing your less than helpful comment. Have a pleasant day.

Been going here for a long time never disappointed I love Hannah they always get me in asap stay open past closing hours a few times , always gets me in same day ,I broke a nail myself she fixed it for free let alone they are always sweet and nice I went today and told Hannah I messed up my big toe and she fixed it and remember the color I will always go here same set I’ve had the same set for 6m no lifting only time something wrong happend is if I broke it my favorite nail place

I got my fill done 6 days ago. I’m typically not one to complain, but I’m pretty upset with the service. 3 nails were already lifting when I walked in. She didnt fix them, she just placed new acrylic over them. I didn’t say anything because I thought she knew what she was doing. 2 of my nails are already lifting super bad. I will not be going back, the work seemed sloppy and was rushed. $60 plus tip to the trash. Now I have to go somewhere else for a whole new set.

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Edit: To the nail salon saying they don’t know how to fix a lifted nail properly only because I got the set somewhere else weeks ago LOLLLL. Nails can lift regardless of where you get them done. Are you saying you would be able to fix it properly if the nails were done at your salon prior and they were lifting? It’s either you know how to fix nails or not, there’s no in between. Maybe train your techs properly.

Best nail salon in Grand Rapids! This is my absolute favorite nail salon. I have been coming here for 8 years. The reason is excellent customer service and exceptional nail artists. I can show them a picture or give an idea of what I want and my nails come out just like I wanted everytime. I get lots of complements on how stylish my nails look. They have hundreds of colors and styles to choose from in dip, shellac, and regular polish. Thank you to Tammy and Hannah for the cute nails I got the last couple of visits!

I’ve been going here for years and its been a pleasant experience every single time. If, on occasion I did need a nail fixed, Dan would get it taken care of right away! I’ve had countless of beautiful designs done and there are so many colors to choose from (even dip powders that having a matching nail polish for your pedicure too!) I usually see Lee or Tami but have had good experiences with the other techs as well. Everyone is welcoming, friendly and I always leave feeling fresh and taken care of!