InSpa – University Village Reviews, Prices, Services, Photos

I got my nails done 2 days ago and i was pretty disappointed about it. She could have done better on triming cuticles and getting a color coat on my nails. While my nail body is not wide, she made it look even smaller.
Oh also, the chair was super uncomfy. There was no foot rest, and there was not enough space to place my feet becuz the nail techincian’s feet were just right in front of mine. The setup is quite weird.
Definitely Would not recommend.

I got a lash lift & tint before going on vacation, and had a great experience! Samantha was super friendly and made sure that I had comfortable experience. I especially appreciated how she explained what she was doing throughout certain points in the process and she made it a point to check in with me to make sure I was still doing okay 🙂 Thank you so much Samantha!

I had the weirdest facial of my life here. The girl cleaned my eyelashes for a uncomfortable amount of time. I’ve never had my eyelashes cleaned during a facial, so that was already weird, but this went on for some time. She also gave what I assume was a masseter massage on my cheeks very aggressively. This was really uncomfortable and also lasted quite a long time. There was no communication to tell me what she was doing like when she, I think, started using a microderm tool and started attacking my face. The end results were good but the whole experience was terrible and uncomfortable, will never return.

Had a great time for a facial. While the producer was on my face waiting for it’s effect she massage my neck and shoulders the whole time. It was perfect.

The service was fine, but at the end the nail technicain felt my toenails and said they were dry enough to leave the salon in my regular shoes, not the provided flip flops. Apparently they weren’t and my pedicure was completely destroyed within 15 min. That’s an honest mistake and had they fixed it I would have still left a very positive review.

I returned, as soon as I noticed (within 30 min of my appointment) and politely asked them to fix it. The person at the front desk flat out refused and told me I’d have to wait over an 1.5 hours. That’s not acceptable, I have a life and I had other appointments I was willing to wear the disposable shoes and was told I wouldn’t need to. It would have taken less than 10 min to repaint them. I told her I would accept a refund instead as I could not wait around, I had other appointments. She told me she was also not able to issue a refund. She seemed rather unapologetic about sending the message I was expected to pay full-price for a totally trashed pedicure unless I had nothing better to do than wait around for when someone happened to be free. Apparently no one at the front desk has any actual authority to do anything and they are totally unmoved if you are dissapointed in your service. I really regret tipping 20%, this place is already way more expensive than the competition and they don’t provide the customer-oriented attitude to back it up.

I was told someone would call me back, no one ever did. We had to call them again, and they flat out refused to give a refund. Offering to have me drive all the way back after I’ve already left is not sufficient. They were SUPER unapologetic and they do not warrantly their work. They straight up told me “shouldn’t have trusted the nail tech”. Go elsewhere, they don’t care if you are happy with your service or not and for the price they really should care.